Senior Operations Associate

About the company:  Greenlight Planet

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive. 

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 78 million people in more than 60 countries and have sold over 17 million products worldwide. 

From the company’s wide range of trusted Sun King™ solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market.

Greenlight stays in touch with underserved consumers’ needs in part by operating its own direct-to consumer sales network, including thousands of trusted sales agents (called as “Sun King Energy Officers”) in local communities across local communities. For Sun King Energy Officers, this is not only a good source of income and employment but also they become an important member of their community, bringing light and catering to local energy needs within their communities. 

Today, with over 1300 full-time employees in 11 countries, we remain continuously impressed at how each new team member contributes unique and innovative solutions to the global off-grid challenge, from new product designs, to innovative sales and distribution strategies, to setting up better collection mechanisms, to better training strategies, to more efficient logistical and after-sales service systems. We listen closely to each other to improve our products, our service, and ultimately, the lives of underserved consumers. 

Position: Senior Operations Associate

Job Location: Ndola, Zambia 

Reporting to: Manager, Operations

The Role: 

Under the supervision of the Operations  Manager, the Senior Operations associate will support the Operations Team by performing a variety of processes to ensure consistent service delivery as per assigned KPIs. This will include but not limited to Procurement, Inbound Logistics, Outbound Logistics, inventory management  and Warehouse Operations. 

Key responsibilities for the role include:

Operations Management

• Demonstrate practical ability to handle huge chunks of data analysis using Vlookup, Pivot tables, and advance excel formula, and reporting.
• Inventory reporting, Planning and Forecasting
• Independently think through operational processes and design sustainable solutions

 Warehouse and Inventory Management

• Implement and oversee the management of warehouse and stock points - ensuring stocks are managed through inventory management best practices.
• Monitoring the inventory needs while coordinating with the sales team and escalating to relevant teams as needed in order to meet business needs and timelines.

 Procurement:

• ERP system transactions
• Maintain an up to date approved vendors database
• Establishing and management of supplier relationships
• Handle end to end procurement processes 
• Cash flow forecasting

 Inbound & Outbound Logistics: 

• Establishing and management of  3PL relationships such as but not limited to clearing and forwarding agents, warehousing agents, local distribution agents.
• System transactions for all in/outbound logistics.

 Any other duties as assigned by your supervisor.

 The ideal candidate:

• Has a degree qualification from a recognized institution preferably in Supply Chain Management, Operations Management, Procurement and Logistics

• Ability to multi-task and address competing priorities
• Has 3+ years of experience in Supply Chain Management and Operations
• Goal-oriented and organized team player
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, Google sheets and Excel)
• Proven experience of working with an ERP system
• Demonstrates knowledge of the relevant legislation pertaining to the region
• Is knowledgeable about import/export, transport routes, inventory management, warehousing and distribution networks.
• Has experience in business planning, procurement, warehouse, retail management and last mile distribution management.
• Demonstrates humility
• Is passionate about working with rural, off-grid consumers and resolving their issues.
• Is driven by the social mission to provide energy to consumers and employment to rural communities.
• Very good interpersonal/collaboration skills; able to build and maintain effective relationships with colleagues, members and external partners, 
• Should be a value driven individual
• Excellent verbal & written communication skills
• Ability to work remotely under minimal supervision

We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa. If this sounds like you, we would love to hear from you. 

Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.