Senior Order Management Specialist
TLDR
Own ERP and CRM workflows, manage customer orders through shipment, and build KPI dashboards coordinating Sales, Fulfilment, Logistics, and Engineering.
The Senior Order Management specialist is responsible for managing customer orders throughout the fulfilment lifecycle while serving as the operational owner of the organization's ERP, CRM, and order management processes. The role ensures seamless coordination between Sales, Customer Success, Fulfilment, Logistics, Engineering, Supply Chain, and Finance to deliver orders accurately and on time.
Key Responsibilities
- Manage customer orders from receipt through fulfilment to shipment, monitoring progress and proactively manage risks, delays, and dependencies.
- Act as the operational liaison between Sales, fulfilment, quality, logistics, Engineering, Manufacturing & Service Delivery.
- Ensure alignment of customer commitments with operational capacity, maintaining accurate stock control and proactively escalating missing or delayed deliveries.
- Act as the business owner and super-user for ERP, CRM and partner with IT teams and vendors to enhance business systems and resolve operational issues.
- Create and manage workflows, approvals, notifications, and reporting structures within ERP and CRM platforms.
- Define, develop, and maintain operational KPIs and dashboards and produce weekly and monthly operational reports.
- Lead continuous improvement initiatives focused on scalability and operational excellence.
Requirements
Education
- Bachelor's Degree in either Business Administration, Operations Management, Supply Chain Management , Information Systems or Engineering
Experience
- 3-7 years of experience in Order Management, Sales Operations, Business Operations, Fulfilment, Supply Chain, or Customer Operations.
- Experience administering ERP and CRM systems.
- Proven experience designing operational workflows and business processes.
- Experience developing KPI dashboards and management reporting.
- Experience working within technology, telecommunications, manufacturing, aerospace, defence, or systems integration environments preferred.
Technical Skills
- Advanced ERP and CRM administration.
- Workflow design and process mapping.
- Business process automation.
- KPI dashboard development.
- Data analysis and reporting.
- Advanced Microsoft Excel.
- Microsoft Power BI, Tableau, or equivalent BI tools.
- Understanding of Order-to-Cash (O2C) processes.
- Project management and process improvement methodologies.
Benefits
- Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
- Bonus package
- Career development training opportunities (in house and external)
- Employee Referral scheme
Benefits
Equity Compensation
401(k) plan
Health Insurance
healthcare
Learning Budget
Career development training opportunities (in house and external)
Employee referral scheme
Paid Time Off
US Bank holidays
We are innovators, we do what we do because we believe in a connected world. Our mission is to provide innovation that extends the global reach of connectivity for our customers.We are looking for world class talent to join our high-performing team working on cutting edge technology in the satellite communications industry. We are creating ground-breaking technology out of our new offices in Reading, UK. We stand by our company values; PASSION, RESPECT, BOLDNESS, INTEGRITY & CREATIVITY – giving you the opportunity to build your career in an environment where we encourage crisp decision-making, challenging the status-quo, championing your beliefs and ideas, sharing successes (and learning from failures) and working collaboratively with your fellow team members.We are pioneering the introduction of innovative and disruptive low-profile multiple-beam satellite communications terminals for mobile and fixed applications. These highly integrated terminal systems combine elements of new advances in microwave lens optics, phased array antenna technology, and dynamic beam pointing control systems using analog and/or digital signal processing. Our terminal designs operate as fully electronic beam steering systems. Our IP has applications across a wide range of market sectors including: aeronautical, land mobile, maritime, and 5G, providing broadband, multi-beam, two-way communications with dynamic tracking of geostationary and non-geostationary satellites or terrestrial nodes.Don't take our word for it? Here is what some of our employees have to say;"Isotropic has a great work culture and the team spirit is great.""Great people and a fast-moving, innovative working environment.""Good sense of camaraderie and enjoyable and challenging work."To find out what it's like to be part of the Isotropic family, follow our company Instagram account and see what our Isotropians have been getting up to!
- Total raised
- $97M raised