Senior Salesforce Business Analyst
TLDR
Bridge Salesforce user needs with the technical team to grow Service Cloud, driving automation and operational efficiency.
At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
1. Discovery & User Research
Conduct deep-dive discovery sessions with stakeholders, interviews, and "day-in-the-life" shadowing to understand user pain points.
Identify the root causes of operational friction rather than just documenting surface-level symptoms.
Translate complex business needs into clear, actionable user stories and functional requirements.
2. Solution Ideation & Collaboration
Partner closely with Salesforce Admins and Developers to brainstorm solutions that leverage out-of-the-box Salesforce functionality first.
Act as the voice of the user during technical design sessions to ensure the final product meets the actual business need.
Balance immediate "quick-fix" requests with long-term platform scalability.
3. Execution & Quality Assurance
Define acceptance criteria and lead the User Acceptance Testing (UAT) process.
Validate that delivered features solve the identified problems and don't introduce new regressions.
Create and maintain clear documentation for new processes and system enhancements.
4. Stakeholder Management & Communication
Manage the project backlog, providing clear updates on status, risks, and timelines to stakeholders.
Proactively communicate platform changes to the user base to ensure high adoption and minimal disruption.
Facilitate meetings between cross-functional teams to align on priorities.
Empathetic: You possess a genuine commitment to the user experience, driven by a desire to simplify processes and make our user’s workflows more usable and efficient.
Solution-Oriented: You go beyond simply identifying obstacles; you proactively arrive with effective ideas to resolve them.
Adaptable: You are comfortable pivoting seamlessly between immediate quality of life improvements and larger, more complex projects.
Salesforce Expertise: Minimum 5+ years of experience working specifically with Salesforce Service Cloud (Case Management, Knowledge, Omni-Channel, etc.).
User Research: Ability to get beyond what users ask for and understand what they actually need. Requires a balance of critical thinking, curiosity, empathy and analysis.
Analytical Rigor: Proven ability to perform root-cause analysis and think critically about business process flows.
Documentation: Strong skills in writing user stories (Jira and Aha!), process maps (Miro), and UAT scripts.
Communication: Exceptional verbal and written communication skills; ability to explain technical concepts to non-technical users.
Certification: Salesforce Certified Administrator or Salesforce Certified Business Analyst
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
Benefits
Flexible Work Hours
We value flexibility, and will work with you to craft a schedule that meets your needs. That could mean shifting your start time a bit to avoid rush hour traffic, or occasionally working remotely
Health Insurance
Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents.
Inclusive community
Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
Omnidian is a tech-enabled service company focused on performance assurance for the distributed solar and energy storage sectors. We serve solar customers by leveraging advanced technology to enhance system monitoring, maintenance, and support, making energy solutions more reliable and sustainable. With a recent expansion into the Australian market through the acquisition of Solar Service Guys, we are poised to increase service capabilities globally.
- Founded
- Founded 2015
- Employees
- 51-200 employees
- Industry
- Renewable Electricity
- Total raised
- $24M raised