Senior Technical Program Manager, Service Engineering

In this role, you will

Establish and maintain clear program reporting and KPIs to communicate status, risks, and accomplishments to stakeholder

Lead cross-functional planning and execution to scale vehicle testing operations and align day-to-day activities with corporate goals and program milestones.

Proactively identify, escalate, and drive resolution of issues impacting testing efficiency and manufacturing readiness.

Track and drive key service performance metrics, including Mean Time Between Failures (MTBF), Mean Time to Diagnose (MTTD), Mean Time to Repair (MTTR), fleet-level availability, and Bot-to-Technician ratio

Lead effective communication and coordination across teams by establishing processes, leading meetings, and ensuring alignment on deliverables, timelines, and risks

Qualifications

BS or MS degree in an engineering or management discipline

10+ years of experience in manufacturing operations, engineering, program management, or fleet operations

Strong track record in managing complex cross-functional projects or programs

Experience with documentation tools such as Jira, Smartsheet, or Confluence

Bonus Qualifications

PMP Certificate

Prior experience working in a startup or automotive environment

Experience in launch and scaling of volume production.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

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Accommodations

If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.