Senior Technical Support Engineer
TLDR
Troubleshoot cloud-based security apps for customers and partners, driving fast resolutions and high satisfaction via collaboration with Engineering and QA.
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Qualys, we empower organizations to strengthen their security posture by leveraging cutting-edge cloud and security technologies. Recognized globally as a pioneer in the cybersecurity domain, we’re looking to onboard driven and enthusiastic individuals to join our Technical Support team and grow into tomorrow’s security experts.
Job Summary
We are seeking a Senior Technical Support Engineer eager to start or build their career in cybersecurity. This role is ideal for recent graduates or professionals with up to 3-5 years of experience in technical support, networking, system administration, or IT.
In this role, you’ll work directly with Qualys customers and partners to troubleshoot issues, provide technical assistance, and ensure a high level of customer satisfaction with our cloud-based security products.
Key Responsibilities
- Provide technical support for Qualys Security Applications via phone, email, and MS Teams.
- Troubleshoot customer-reported issues on our SaaS-based platform.
- Ensure clear, friendly, and professional communication with customers throughout the support process.
- Work closely with internal Engineering and QA teams to ensure timely resolution.
- Gain hands-on experience in cloud security, vulnerability management, and enterprise networking tools.
- Continually build your knowledge in the areas of cybersecurity, system administration, and network protocols.
Required Qualifications
- 3–5+ years of experience in technical support, IT support, networking, or related fields.
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent.
- Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP, etc.).
- Working knowledge of either Linux/Unix or Windows operating systems.
- Strong troubleshooting and analytical thinking skills.
- Willingness to work in a 24/7 rotational shift environment.
- Excellent written and verbal communication skills.
Preferred Qualifications / Nice-to-Have Skills
- Exposure to basic scripting (e.g., Bash, Python).
- Familiarity with web services like IIS, Apache, or Nginx.
- Knowledge of cybersecurity fundamentals (vulnerabilities, threat types, false positives).
- Awareness of tools like Packet Capture (Wireshark), SSH, or system monitoring tools.
- Understanding of API concepts and basic regular expressions (Regex).
- Familiarity with support tools such as Salesforce, Jira, or Zendesk.
- Certifications: CompTIA Security+, CCNA, CEH, or equivalent (not mandatory but a plus).
What You’ll Gain
- Hands-on experience in enterprise security and cloud-based technologies.
- Mentorship from experienced cybersecurity professionals.
- Opportunities for career advancement within a global cybersecurity leader.
- Exposure to real-world use cases in vulnerability management, threat detection, and application security.
Why Work at Qualys
- Be part of an innovative, fast-paced team protecting some of the world’s biggest brands.
- Collaborate with professionals across Engineering, DevOps, QA, and Product groups.
- Grow your career in one of the most in-demand and evolving industries.
- Access learning and certification opportunities to accelerate your growth.
Benefits
Hands-on experience in enterprise security and cloud-based technologies
Qualys builds advanced cloud-based IT security and compliance solutions, including the Enterprise TruRisk Management platform that empowers organizations to accurately measure and manage cyber risk. Serving businesses focused on securing their digital environments, Qualys distinguishes itself with its innovative AI-Native Risk Operations Center, enhancing overall cybersecurity operations.