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TSMG
TSMG

Senior Teleoperations Lead

Eindhoven, Netherlands
Full-Time
On-site

TLDR

Lead cross-shift teleoperations for robotics programs, driving operational excellence in AI training, testing, and deployment while coordinating with engineering and client stakeholders.

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

Key Responsibilities

Team Leadership

  • Lead and coordinate teleoperations teams across multiple shifts
  • Manage daily staffing and operational coverage
  • Support onboarding, training, and mentoring of new operators
  • Promote compliance with safety and operational procedures

    • Operations Management

  • Monitor operational KPIs and productivity metrics
  • Ensure delivery against quality and performance targets
  • Coordinate robot deployment schedules and operational readiness
  • Manage incident escalation and resolution processes

    • Stakeholder Coordination

  • Serve as the primary operational contact for internal and external stakeholders
  • Collaborate with engineering, product, and project management teams
  • Prepare operational reports and performance summaries
  • Support customer-facing robotics programs and deployments

    • Requirements

    Essential

  • Previous experience leading operational teams
  • Strong communication and organizational skills
  • Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or technical operations
  • Ability to work in fast-paced, technology-driven environments

    • Preferred

  • Experience supporting robotics, AI, AV/ADAS, drone, or automation programs
  • Experience managing distributed or shift-based teams
  • Technical background in engineering, operations, or industrial environments

    • What We Offer

  • Leadership role within a rapidly growing robotics sector
  • Opportunity to help scale next-generation robotics deployments
  • International projects and client exposure
  • Career growth opportunities across robotics and AI operations
  • Collaborative environment working alongside engineering and product teams

    • Benefits

    Collaborative environment with engineering and product teams

    Collaborative environment working alongside engineering and product teams

    TSMG
    TSMG

    TSMG partners with AI, robotics, and autonomous program developers by managing complex field data collection operations. We specialize in gathering crucial data where automation falls short, offering detailed insights through photography, videography, and meticulous feature counting for Fortune 500 companies across Europe and North America.

    Founded
    Founded 2018
    Employees
    51-200 employees
    Industry
    information technology and services
    Artificial Intelligence
    View company profile
    Operations Lead