Service Coordinator
TLDR
Manage Standard Orders from acceptance to invoicing while maintaining backlog and WIP and administering claims.
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
About the job:
Manage the order to cash process for Standard Orders, from the order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping and Customer Invoicing).
Customer support during the process: order status, delivery date.
Backlog and WIP maintenance.
Claims administration.
What you know:
Able to handle conflicting demands and work under pressure.
Good coordination and communication skills.
Good English both oral and written.
Good PC literature in MS Office.
Excellent coordination and communication skills.
Order support experience is preferred.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Alfa Laval develops advanced technologies that drive innovation and progress in critical sectors such as energy, food, water, and shipping. By providing solutions that enhance efficiency and sustainability, the company serves a diverse range of customers seeking to optimize resource use and minimize waste. What sets Alfa Laval apart is its commitment to fostering an inclusive workplace that encourages challenging the status quo and promoting personal growth.