Service Design Lead

Avantia is a fast-paced, private equity owned business. We provide home insurance directly to online consumers and are the number one brand in complex home insurance in the UK. Our vision is to deliver the world’s most intelligent property insurance. We are making great strides in achieving this by developing a rating engine and machine learning platform that rapidly adapts to new data sources, enabling risk and retail price optimization. We have the richest collection of home insurance claim and quote data in the market and combined with our machine learning algorithms, our performance improves daily, enabling us to put even more blue sky between us and the competition.

As the saying goes, we’re small but perfectly formed, in that we’re a diverse group of industry professionals, technologists, data scientists and customer champions. We each bring our individual expertise, an appetite for innovation and a shared ambition to do something extraordinary. And, although each week brings new challenges, every week we work as a team to meet them. Our newly re-fitted office in South West London aids this, with plenty of break out space to enable teams from across the business to work together and genuinely make a difference to the overall business.

We’ve recently been ranked 11th Best Workplace in the medium sized organisations category in the 2021 Best Places to Work survey, something we’re hugely proud of. Our values should give you a sense of our culture, these are not just words on walls, they are a genuine reflection of how we strive to operate:

Adventurous: Wethink big. We try new things. We are always curious.

Agile: We change. We innovate. We find a way through.

Empowered: We trust each other. We work together. We are a small team doing big things.

Working in a fast-paced environment where change happens regularly is part and parcel of the business. But there is also lots of opportunity to enjoy your time outside of work and helping to achieve the right balance for you, is really important to us.

Interested? Read on to find out more about joining our team…

Key Responsibilities

• End-to-end design of market leading solutions that enhance the customer experience as well as increase business efficiency (journey mapping, high fidelity UX/UI designs, wireframes, interactive prototypes & usability testing).
• Deliver solutions to the development team that are easy to understand, well documented, and are deployed as per your original design brief.
• Own user/customer flows across the business, regularly consulting with stakeholders to ensure i) areas of friction are identified and understood, and ii) initiatives to improve customer experience are scoped and prioritised.
• Establish and maintain a consistent visual design and language across all business touchpoints.
• Develop a deep understanding of our customers through regular customer insight initiatives, prototype testing, and holding internal/external workshops.

Requirements

• Extensive experience working as a UX/UI designer and adopting best practices in developing digital solutions.
• Previous B2C service design experience, working closely with product owners, business analysts and developers in an agile environment.
• Experience in using tools such as Zeplin or Abstract for handing designs over to development teams.
• Be able to simplify complex problems down to achievable, elegant solutions and clearly relay those to stakeholders.
• Be well-versed in modern customer research methods and have a passion for delivering market-leading customer experiences.
• Intuitive understanding of customer needs and, where appropriate, not afraid to complement data-driven decision making with ‘gut feeling’.
• Experience working in the insurance industry is not essential, but the ideal candidate will likely be from a fintech, insuretech or consumer-centric tech business.
• Knowledge of HTML and CSS beneficial.

We will expect to see a portfolio that demonstrates your thought processes and passion for design.

Benefits

We think we have a great company culture and welcome new team members with open arms. We also offer an attractive range of benefits, including:

• Flexible approach to work through our Flexi + benefit. Once you’re established in your role, we are really supportive of you flexing your hours and location, to help keep everything in your life in balance.
• Opportunities to focus on your professional growth, we want you to develop and build your long-term career with us.
• The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer!

On top of that, we also offer all the standard stuff, like:

• 25 days’ holiday
• Life insurance
• Annual discretionary bonus scheme
• Discounted home insurance for you, your friends and your family
• Pension contribution
• Retail discounts
• Free fruit and really good coffee
• In-house wellbeing programme and portal

Have we captured your imagination? If so, we’d love to hear from you!

Avantia Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Therefore applications are welcome from anyone who meets the above knowledge, skills and experience criteria and has the right to work in the UK.

Your data will be maintained in line with our ‘recruitment data privacy policy’ found on our Avantia website.