Service Desk Analyst

📢 Join Novibet as Service Desk Analyst!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for Technology and thrive in an international GameTech environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established global GameTech company operating in Europe, the Americas, and other international markets (Greece, Brazil, Mexico, Malta, Ireland, Cyprus, Chile, Finland and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and more than 1,400 employees worldwide. We are driven by technology and innovation, continuously evolving our proprietary platform to deliver seamless and engaging online entertainment experiences to our growing customer base.

Why Novibet

At Novibet, you’ll be empowered to take on meaningful challenges, develop your skills and contribute ideas that make a difference. Certified as a Great Place to Work® several years in a row, in Greece, Malta and Brazil, we are a global team, united by a culture of trust, inclusion and shared learning.

Join us and become part of a global team where collaboration, innovation and continuous growth drive everything we do.

What We are looking for

We are looking for a Service Desk Analyst to join our responsible team for supporting internal procedures and business teams on our platform. As a Service Desk Analyst, you will be the first point of contact for incidents and service requests, ensuring smooth communication, timely triage, and proper coordination. You will be joining a friendly, professional team that enjoys solving problems and delivering fast, high-quality support.

What you will work on

• Act as the first point of contact for incidents and service requests through the internal Service Management system
• Perform initial triage, categorization, prioritization, and routing of incidents
• Own incident management process, ensuring timely updates and proper escalation paths are followed
• Apply known solutions from runbooks and knowledge base articles
• Communicate clearly and consistently with stakeholders throughout incident lifecycle
• Maintain accurate incident records, timelines, and documentation
• Contribute to improving the knowledge base and operational documentation

What you bring

• BSc in Information Technology, or relevant field; MSc is a plus
• 0–2 years of experience in IT support, service desk, or similar role
• Familiarity with ITIL principles or incident management processes
• Experience with ITSM tools such as Jira, ServiceNow, or similar
• Fluency in Greek and English (both written and verbal)
• Excellent communication and customer service skills
• Ability to work in shifts, including nights and weekends
• Strong attention to detail

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• Competitive Compensation: Attractive salary and bonus scheme
• Health insurance:  Group health & medical insurance package
• Top-Notch Equipment: All the tools you need for your role
• Career Growth: Focused career development, performance management, and training opportunities
• Free access to our gym facilities to keep you energized
• Inclusive Environment: A welcoming, international, and multicultural team
• Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.