Service Desk Executive

About Us

We are a global technology leader transforming the music and entertainment industry through advanced rights management and data solutions. With 450+ team members across Los Angeles, London, Dublin, Athens, Colombo, Sofia, and Tokyo, we partner with top-tier clients including Sony Music Publishing, Warner Music Group, Disney, Warner Chappell, and Kobalt. Our core mission is to help music creators, rights holders, and media companies track, manage, and monetize their catalogs across platforms like YouTube, META and TikTok, while rapidly expanding our product offering to solve more complex problems across the music and entertainment industry. At Orfium, you’ll join a passionate, international team of developers, designers, scientists, and music lovers, all working together in a flexible, hybrid environment where innovation, openness, and ownership are at the heart of everything we do. We are looking forward to meeting with you!

#Orfium

Requirements

• Minimum 06 months of experience at Orfium
• Diploma, partially completed HND, or any other equivalent qualification
• Good communication skills in English (Verbal / Written)
• Good computer literacy (MS Office / Google Sheets)
• Strong communication and interpersonal skills to collaborate effectively with team members and clients
• Attention to detail
• Ability to manage multiple assignments and work under tight schedules
• Flexible personality and a good team player
• Experience with customer support ticketing systems (e.g., Zendesk, Jira) and other relevant technical tools is a plus

Benefits

💰 Competitive salary package and participation in our Stock Options plan

🏠 Hybrid work model with flexibility to support your lifestyle

🏥 Comprehensive private health and life insurance coverage

🌴 Extra paid time off to recharge and take care of yourself

💻 The latest tech equipment to support your productivity and creativity

🌍 A collaborative, inclusive, and international work environment

EEO / Accommodation

At Orfium, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates—regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require any accommodations during the application or interview process, please let us know. We’re here to ensure you have a comfortable and fair experience every step of the way.