Service Engineer
TLDR
Install, inspect, and service medical equipment while managing device inventories, technical documentation, client training, and service audits.
About us
SofMedica is a leading regional multinational company that distributes innovative medical equipment, harnessing the power of precision to improve healthcare outcomes. We are deeply committed to bridging the gap between cutting-edge medical technology and patients in Central and Southeastern Europe. Our mission is to foster an innovation and education ecosystem, empowering healthcare providers to deliver exceptional patient care.
Responsibilities:
- Perform installations, inspections, planned maintains and on time service interventions
- Prepare required technical documentation and keep device inventories updated, spare parts stock management
- Update with the product portfolio knowledge for all Business Groups and get the required certification to perform the service activity
- Participate in the process of analyzing the technical requirements of the clients
- Provide technical training and develop training materials for clients
- Contribute to the technical service audits readiness
- Reporting of the service activities (Service Report, Service Activities Register, Annual Technical Inspection Plan, List of installed devices)
- Respond politely, promptly and professionally to partner requests in line with company guidelines
Requirements
- University degree preferably in engineering (bionic, computer, mechanical, electrical)
- Experience in medical technology or technical service
- Native Croatian, fluent English knowledge verbal and written
- Driver's license, driving experience, willingness to travel
- Demanded soft skills:
o Reliability
o Flexibility, adaptability
o High degree of precision
o Good work ethic
o Independence, problem-solving skills
o Empathy, patience
o Customer focus, excellent communication skills
Benefits
- Be part of a mission-driven team dedicated to improving healthcare
- Work with unique, cutting-edge technology
- Opportunity for professional growth and continuous learning
- A supportive and innovative work environment
- Competitive salary, bonuses, and comprehensive benefits
Benefits
Health Insurance
comprehensive benefits
Learning Budget
Opportunity for professional growth and continuous learning
Bonuses
SOFMEDICA is an education-driven healthcare company focused on delivering innovative medical technologies across Central and Southeastern Europe. We partner with healthcare providers to improve patient care, particularly through advanced solutions like robotic-assisted surgery and minimally invasive procedures. Our commitment to innovation and lifelong education ensures better outcomes for patients suffering from chronic and life-threatening conditions.
- Founded
- Founded 1994
- Employees
- 51-200 employees
- Industry
- medical devices