Shift Lead

⭐️ CoreStar is a dynamic technology company supporting partners in heavy-load industries with high-performance solutions. Our expert teams bring a startup-driven mindset, focusing on innovation, collaboration, and efficiency in every project. At CoreStar, you’ll have the opportunity to grow your skills, tackle exciting challenges, and directly contribute to impactful products.

📌 Key Responsibilities: 

• Monitoring and guiding a team of customer support agents
• Ensuring high performance, adherence to KPIs, and continuous service improvement
• Assisting agents in resolving complex cases and providing real-time support
• Reporting performance trends and collaborating with management for process optimization.

📌 Requirements:

• This role is ideal for individuals with at least 2 years of experience, who are passionate about leading support teams.
• Experience as a Shift Lead or Team Lead,
• Knowledge of customer support,
• Experience with CRM system, reports,
• Knowledge of English on Advanced level

📌 Benefits:

• 18 non-service delivery days per year;
• Full paid onboarding and continuous training;
• Competitive salary, reviewed annually.
• Birthday presents from the company;
• Compensation for English and Greek language classes (partially paid by the Company after 3 months of service)

Join us and be one of the Core Stars! ⭐