Software Implementation Consultant

Building world-class technology requires world-class people. At Payslip, our international team brings together some of the brightest, most innovative minds in engineering, product, customer success and beyond. Across all of our offices you'll find collaborative, ambitious professionals doing the best work of their careers.   

Together, we're creating intelligent automation and AI-powered solutions that transform how global payroll is run. It's industry-leading technology that solves real complexity.  

 If you're looking for a place where talented people build products, they're proud of and make measurable impact, join Payslip. 

The Role

As a Software Implementation Consultant, you will lead and execute the successful deployment of our SaaS software solutions for clients worldwide. You’ll guide customers from project kickoff through to go-live and adoption, ensuring technical configuration, client satisfaction, and seamless integration with client systems. You’ll work closely with the Head of Global Customer Implementations and experienced cross-functional teams including Customer Success, Project Management and Technical teams to deliver high-quality implementations on time and within scope.

What you’ll be doing

• Follow established policies, procedures and workflows outlined for successful implementation. 
• Demonstrate in-depth knowledge of Payslip by sharing and explaining to clients the functionality of the software. 
• Review and analyse client files and data, and configure the Payslip platform, including company setup and employee data.
• Monitor project tasks and timelines, and proactively flag any risks or issues that could jeopardize successful project delivery.
• Provide timely responses to our clients by providing world class customer service 
• Lead smaller-scale projects for existing customers, acting as the primary Project Manager when additional services are introduced or vendor changes are implemented.
• Suggest process improvements in the implementation process 
• Provide two months of hypercare support to the client after go-live date 
• After the Hypercare period, provide a formal handover to the Customer Product Specialist team in accordance with agreed internal procedures.
• Support customers and internal teams throughout the scenario and parallel testing phases of implementation.
• Support the Customer Success Team and Project Managers as needed 
• Comply with Payslip’s data privacy and security policy 

What we’re looking for 

• Bachelor's degree in information technology, Computer Science, Business, or related field (or equivalent experience)
• 2+ years of SaaS Implementation, technical support, project coordination or client facing technical experience,
• Strong project management, organizational, and multitasking skills with high attention to detail
• Familiarity with project management tools (e.g., Jira, Monday.com, Asana)
• Previous work experience in SaaS deployment, professional services, or technical consulting
• Ability to extract key information from clients and produce clear, appropriate documentation
• Ability to self-organize, identify dependencies and collaborate across team and client functions to ensure positive progression toward agreed objectives. 

What we offer:

• Cutting edge SaaS platform technology
• Rapidly growing company with international client base and global partners
• International team: Ireland, Spain & Bulgaria
• Competitive salary and annual leave entitlement with an extra day to celebrate you on your birthday
• Flexible work environment to support work life balance - hybrid and Remote dependent on the position
• Ongoing professional development and career advancement opportunities
• Opportunity to contribute to the disruption & transformation of traditional payroll service
• Additional benefits
• Company team building events and awards
• Positive work environment

We are committed to hiring talented, passionate individuals from a wide range of backgrounds, ensuring our teams reflect the diversity of our customers. If you’re excited about a role but don’t meet every requirement, we still encourage you to apply. 
 
Payslip is an equal opportunity employer. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, age disability, marital of family status, ethnicity, national origin or any other characteristic protected by law. Employment decisions are based on merit, qualifications, and business needs. 

We are committed to providing reasonable accommodations for individuals with disabilities throughout the application process. If you require support or accommodation, please inform your People team representative.