Solution Architect (eCommerce)

Role: Solution Architect (eCommerce) 

Reporting to: VP, Architecture

Location: Canada, USA, or Remote

Introduction:

Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets.  Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption.  We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Position Summary

As a Solution Architect focusing on e-Commerce clients, you will be responsible for defining and vetting software and product solutions that best address client business needs. Having the right mix of both technical and business skills will allow you to explain complex solutions to audiences of varying technical understanding. You will use your knowledge to influence which frameworks, software solutions, platforms and technologies are used considering current and future objectives.  As a senior member of the Architecture team, you will also be contributing internally to assist the VP of Architecture in evolving the Centre of Excellence across the broader organization.  

Roles & Responsibilities:

• Lead eCommerce technical delivery from design to launch.
• Design solution architectures that effectively address both functional and non-functional requirements.
• Clearly articulate complex technical solutions to key business stakeholders.
• Ability to build deep relationships with customers and become a trusted advisor.
• Provide technical leadership to teams working within a disciplined development methodology (SAFe)
• Propose solutions and provide effort estimates for existing customers engagements and during the sales process.
• Actively participate in Pre-sales activities including solutioning, estimating, planning, resourcing and presenting.
• Mentor, coach and motivate less senior architects and developers.
• Working with the project manager to support the technical aspects of project delivery including planning, estimating, quality, change and risk management.
• Ability to quickly adapt to changing customer requirements and technology landscape.
• Drive towards delivery excellence and customer delight
• Collaborate with cross-functional teams to set and manage appropriate customer expectations when defining solutions
• Work with peers to strive for continuous improvement through establishing and driving best practices and processes in architecture
• Support the VP of Architecture in working through the vision and mission of the department across the broader organization.

Key Skills and Competencies:

• Education:  Degree in Computer Science, Engineering, Mathematics or equivalent work experience.
• Minimum of 5 years as a Solution architect in the eCommerce space with a proven track record of successfully delivering complex commerce solutions.
• Excellent communication skills (English), with the ability to work with stakeholders of all levels both technical and non-technical.
• Ability to produce detailed solution architecture diagrams and documentation.
• Ability to prepare and lead client technical working sessions.
• Experience with more than one leading eCommerce Platforms including:
• SAP Commerce Cloud
• Oracle Commerce (ATG)
• Oracle Commerce Cloud (OCC)
• Salesforce Commerce Cloud (B2C)
• Shopify
• VTEX
• Strong understanding of Agile methodologies and core principles.
• Strong background in software development.
• Experience working with geographically dispersed team members
• Experience providing technical leadership in developing team members

Preferred Experience

• Deep understanding of a variety of software architecture patterns including:

• Microservice
• Layered (n-tier)
• Event-Driven

• Experience with the SAP or Oracle ecosystems in particular the CX Suites.
• Knowledge of other widely used eCommerce platforms including

• Magento
• Intershop
• BigCommerce
• ElasticPath

• Understanding of modern DevOps practices.
• Understanding of public cloud infrastructure and services such as AWS.

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.