Solutions Architect

The Assisted Service Design (ASD) Solutions Architect is responsible for delivering custom technology solutions that drive business outcomes for Customer Experience and Trust (CET). This role requires design thinking and web programming skills to gather business requirements and to deliver software tools that contribute to a World Class CET associate experience. By leveraging existing vendor tool API’s, Lyft data sources, and custom code, the ASD Solutions Architect will rapidly deliver and iterate usable technology solutions with an eye towards collaborating with Lyft engineering teams to scale. The user base is 3,500+ internal and global business partners - including customer experience associates and managers.

RESPONSIBILITIES

• Work with Lyft business partners to proactively understand opportunities to improve associate experience, automate workflows, and scale processes - focused on driving key business outcomes
• Work with Lyft business partners to brainstorm, design, and rapidly prototype net-new web interactions
• Collaborate with other members of the ASD team to build web software that meets business objectives - including meeting system requirements (system design, API documentation, etc.), managing the release cycle, versioning, code review, technical documentation, and adhering to Lyft engineering style guides
• Own launch successes by proactively communicating with business stakeholders to ensure seamless integration into business workflows - including, but not limited to, working with capacity planning, global partners, delivery leadership, and training
• During and after launch, continuously gather feedback from user base and monitor success metrics to deliver iterative improvements to tools that increase impact on business outcomes
• Collaborate with CET and product leadership to develop technical vision and strategy for meeting CET business outcomes
• Perform routine maintenance activities on released solutions - typically escalated from ASD Help Desk or monitoring activities
• Expected to participate in a 24/7 on-call rotation to respond to system outages
• Maintain high-quality project management principles - including clear business requirements, reasonable timelines, outcome metrics, and proactive communication and risk management with multiple stakeholders

EXPERIENCE and SKILLS

• BA or BS preferred, Masters degree a plus
• Demonstrated experience building user-facing web software and using API’s to connect systems together
• Intermediate understanding of web markup, including HTML5, CSS3
• Intermediate understanding of client-side scripting and JavaScript frameworks, including jQuery, Vuejs, Reactjs, etc
• Intermediate understanding of handling REST APIs and parsing JSON responses
• Beginner understanding of asynchronous request handling, partial page updates, and AJAX
• Ability to quickly learn new web technologies that improve the quality, performance, or health of tools
• Solid understanding of cross-browser compatibility issues and ways to work around them
• Intermediate understanding of code versioning tools, such as GIT
• Solid understanding of testing principles including software unit and user experience testing
• Beginner knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus
• Experience using issue tracking and documentation tools like JIRA and Confluence
• Commitment to quality, accuracy and consistency
• Commitment to teamwork and proven ability to collaborate across cross-functional teams
• Quick thinking self-starter who is comfortable with ambiguity and change
• Ability to work under pressure and adapt quickly to high pressure situations

Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records