Special Operations Representative

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?   Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!   We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.   With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork. We are seeking an innovative, agile, data-oriented Load Management Representative who thrives in a dynamic and fast-paced global company. This position will work with our Load Management - Carrier Operations team to track our carriers and provide updates to our customers in a timely manner to ensure we provide the best-in class customer service. Implementing and troubleshooting our 3rd Party tracking services and operational challenges.    Working Hours: 07:00-16:00 CST Working Days: Thursday to Monday    WHAT YOU GET TO DO:

Support customer specific service level agreements for our top shippers

Use critical thinking to identify and forecast potential challenges with load operations

Manage communication and resolve load challenges when they arise

Work with customer’s TMS ensuring timely updates and accurate information is provided  Collaborate with customers to ensure their Transportation Management Systems (TMS) are updated promptly and accurately.

Support and operate with urgency, the track and trace of shipments to ensure service expectations are met

Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process

Consistently meet performance expectations in service, and tracking

Identify and Report to key stakeholders any delays or issues with upcoming, active or passed loads

YOU HAVE EXPERIENCE:

Fluent in English, both verbal and written

Proven ability to maintain high levels of customer service

Strong verbal and written communication skills

Effective problem-solving skills; able to think outside the box

Familiarity with U.S. geography

Self-motivated, go-getter attitude with a proactive approach to overcoming challenges

Call center customer service experience is a plus

WORKING AT LOADSMART:

• Competitive base salaries - we believe in rewarding top talent 

• Loadie Time Off - PTO and sick days without a limit

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.