Specialist, CRM

• Develop, deploy, and manage automated marketing campaigns in Salesforce Marketing Cloud (email, SMS, in-app), in accordance with CRM best practices and legal requirements (e.g., consent).
• Manage and monitor the campaign schedule to ensure a seamless, consistent, and balanced customer experience.
• Contribute to the continuous optimization of CRM strategies based on observed performance metrics (open rates, click-through rates, conversions, engagement).
• Create, execute, and maintain SMS campaigns to effectively reach targeted audiences, following best practices.
• Conduct A/B tests (content, targeting, timing), analyze the results, and propose concrete improvements to maximize performance.
• Collaborate on the production of reports and dashboards to track key KPIs and support decision-making.

Education and Experience

• Bachelor’s degree in marketing, e-commerce, information technology, or a related field.
• 1 to 2 years of experience in a similar role in CRM, digital marketing, or relationship marketing (including relevant internships).

Technical Skills

• Proficiency in basic SQL for data extraction and manipulation.
• Experience with a CRM tool (Marketing Cloud, HubSpot, Klaviyo, etc.).
• Understanding of marketing concepts related to customer journey automation.
• Strong interest in building multichannel campaigns.

Analytical and Cross-Functional Skills

• Excellent analytical and performance measurement skills (reporting, tracking KPIs).
• Diligence, attention to detail, and strong organizational skills.
• Curiosity, a willingness to learn, and a solutions-oriented mindset.
• Comfortable working in a collaborative and fast-paced environment.

Languages

• Advanced French and English (spoken and written) – frequent interactions with partners and teams outside of Quebec.

EQUAL OPPORTUNITY EMPLOYER

At VOSKER, we value the uniqueness of every individual and celebrate the diversity that helps us redefine what’s possible. We foster collaboration in a healthy, inclusive work environment where all voices are heard.

If you have specific needs to make the recruitment process more accessible, don’t hesitate to reach out.

Now it’s your turn, tell us about yourself and apply today!