Sr. Platform Engineer I

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Position Summary:  The Platform Engineer will be a key member of the S&E (Solutions and Enablement ) team, responsible for designing, building, and maintaining cloud infrastructure and platform services. This role focuses on enabling reliable, scalable, and secure platform operations while supporting oncall rotations and ensuring system availability across global operations. Responsibilities

• Design, implement, and maintain cloud infrastructure on AWS, including compute, networking, storage, and security components.
• Manage and optimize Kubernetes clusters (EKS) for containerized workloads, ensuring high availability and performance.
• Develop and maintain Infrastructure as Code (IaC) using Terraform, following best practices for modularity, security, and reusability.
• Configure and manage Istio service mesh for traffic management, security policies, and observability.
• Implement and maintain GitOps workflows for continuous deployment and infrastructure management.
• Support release engineering processes including CI/CD pipeline development, deployment automation, and release coordination.
• Manage secrets and sensitive configuration using HashiCorp Vault, ensuring compliance with security policies.
• Participate in oncall rotation to provide 24x7 support for critical platform services.
• Collaborate with development teams to enable customer onboarding on the Fabric platform, including EA (Enterprise Archive) tenants.
• Document runbooks, architecture decisions, and operational procedures.

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.

Minimum 4 years of experience in platform engineering, DevOps, or SRE roles.

Strong proficiency with AWS services including EC2, EKS, VPC, IAM, S3, RDS, Lambda, and CloudWatch.

Hands-on experience with Kubernetes administration and troubleshooting.

Proficiency in Terraform for infrastructure provisioning and management.

Experience with Istio or similar service mesh technologies.

Working knowledge of GitOps tools such as ArgoCD or Flux.

Experience with CI/CD tools including GitHub Actions, Jenkins, or GitLab CI.

Familiarity with HashiCorp Vault for secrets management.

Scripting proficiency in Python, Bash, or Go.

Soft Skills

Strong problem-solving and analytical abilities.

Excellent written and verbal communication skills.

Ability to work effectively in a distributed, global team environment.

Self-motivated with ability to work independently and as part of a team.

Willingness to participate in oncall rotations and respond to incidents.

Preferred Qualifications

AWS certifications (Solutions Architect, DevOps Engineer, or equivalent).

Experience with observability tools such as Datadog, Prometheus, or Grafana.

Knowledge of incident management and RCA processes.

Experience with multi-region or multi-account AWS architectures.

Familiarity with compliance frameworks relevant to enterprise environments.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.