Sr. SSC Specialist

About the role

A Shared Services Sr. Specialist is an excellent communicator who resolves customer queries, recommends solutions and guides product users through features and functionalities to help promote customer satisfaction and loyalty across SEEK Asia countries. 

• Act as main frontliner of customer support --responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.  
• Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications. 
• Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them. 
• Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement 
• Assist in training junior members of the team 

• Candidate must possess at least a Bachelor’s/College Degree in any field. 
• At least 2 years of working experience in a customer service / shared services role handling emails and calls.  
• Preferably with International call-handling experience 
• Excellent oral and written communication skills a must. Able to communicate with different levels of clients across Asia 
• Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges. 
• Team player and adaptable to change/fast paced environment.
• Speaking Bahasa (Indonesian or Malaysian) is an advantage. 

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.