Sr. Technical Writer

Develop & Maintain Technical documentation Create, edit, and maintain clear, concise, and user-focused technical documentation for support pages, including user guides, release notes, knowledge base articles, process documentation, and troubleshooting FAQs.

Manage Content Lifecycle: Own the end-to-end documentation creation process, including information architecture, version control, content structures, and regular content audits to ensure accuracy as software evolves.

Cross-Departmental Collaboration: Work closely with software engineers, product managers, QA teams, customer success, and product marketing to gather and validate highly technical information. Collaborate in daily standups, scrum ceremonies, and cross-functional product discussions to drive alignment and project momentum.

Build Interactive Client Aids: Build client aids that go beyond traditional documentation, such as scripting and recording simple product walkthroughs, use case demos, or guided tours (using tools like Loom) to assist with user onboarding and adoption.

Agile Integration: Participate actively in Agile/Scrum ceremonies and utilize tracking tools like Jira, Confluence, to align documentation deliverables with product release schedules.

Training and Certifications: Create educational materials and documentation for product Certificate programs.

Technical Education: Bachelor's degree in Technical Communication, English, Computer Science, Engineering, or a related technical field (practical, hands-on industry experience is heavily valued).

SaaS Technical Writing Experience: 3+ years of professional technical writing experience in a software development or technology-driven environment, preferably within B2B SaaS.

Atlassian & Enterprise Tool Expertise: Hands-on experience using Jira and Confluence for documentation, drafting, or project tracking, alongside a proven ability to build technical walkthroughs focused on data backup, cloning, and restoration.

Clear Writing & Rapid Learning: Exceptional written communication, editing, and proofreading skills to present complex concepts in a clear, concise, and user-friendly manner, paired with a strong aptitude for quickly grasping cloud technology and cybersecurity workflows.

Visual Creation Skills: Familiarity with visual creation or screen-capture tools to integrate simple diagrams, flowcharts, or screenshots to enhance user understanding and usability.

End-to-End Workflow Documentation: Proven experience documenting software applications, system interactions, APIs, and end-to-end workflows beyond feature-level functionality.

Sample Portfolio: A small collection of writing samples (user guides, technical blogs, or documentation) proving you can write effectively for an IT, developer, or business audience.

SaaS Ecosystem Exposure: Familiarity or experience navigating alternative cloud environments like Salesforce and Slack.

Cybersecurity Literacy: A conceptual understanding of SaaS Security Posture Management (SSPM), enterprise data protection, or ransomware recovery workflows.

A dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills;

Competitive salary base;

Medical insurance;

Amazing Team Buildings;

Conferences, training, and other events;