Staff Product Operations

About Nu

Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.

Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.

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Team context

The AI Transformation Office (AITO), part of AI Core, is Nubank's central office driving the company-wide AI transformation. We orchestrate all of the AI workstreams — including function transformation, infrastructure, AI risk, AI cost and communications — and work directly with Nubank's management team and senior leaders across the company.

About the role

You join a small core team as the person who brings the outside view: first-hand experience of how an AI plays a key role at a company that is further along. You'll use it to shape where Nubank's transformation goes next, decide which AI solutions we build or buy, and structure how progress reaches the management team — while staying hands-on enough to unblock the initiatives that matter most.

Impact: you will shape the direction, reach and quality of Nubank's AI transformation.

What you'll do

• Shape Nubank's AI strategy with industry learnings. Bring what worked and failed at top players to define where Nubank goes next — what to double down on, what to stop, how to sequence it, and which operating model fits.

• Define our AI solutions portfolio. Map the AI solutions we have internally and support build-vs-buy calls — which tools, harnesses and context layers Nubank should build in-house versus source externally — and shape the scope of the ones we build.

• Own the management team narrative. Structure what goes to Nubank's management team every week — turning signals from every workstream into a clear picture of progress, risks and the decisions needed.

• Define what success looks like. Set ambitious targets for our AI initiatives and the KPIs, measures, and mechanisms that show whether they are actually delivering impact.

• Unblock critical initiatives. When something is stuck, go into the team, understand the blocker and resolve it — across functions, without formal authority.

• Run the operating rhythm. Lead weekly workstream sessions with initiative owners on gaps, ETAs and resourcing; connect cross-workstream dependencies and escalate risks early.

Benefits

• Opportunity of earning equity at Nu
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• NuCare - Our mental health and wellness assistance program
• 401K Saving Plans - Health Saving Account and Flexible Spending Account
• Work-from-home Allowance
• Relocation Assistance Package, if applicable

Work model:

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.

To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here