Store Agent (Brooklyn)
TLDR
Customer-focused role solving technical issues, processing orders, and maintaining inventory while building lasting relationships in a bilingual environment.
Store Agent is responsible for caring for our customers, solving their issues and for building lasting relationships with them.
Daily activities include:
Help customers with technical questions
Process orders and payments in the CRM system
Handle complaints and retain cancellations
Troubleshoot technical issues
Prepare packages for shipment and process incoming packages
Manage inventory
Contribute to product and service improvements
Contribute to a positive working environment
Qualifications
Store Agent must have natural diplomatic skills, tact, and patience to deal with all kinds of situations and customers.
Required skills and experience:
1 Must be fluent in Russian and English
2 Great listening and communication skills
3 Ability to simultaneously handle multiple tasks
4 Positive and friendly attitude
5 Strong organization and follow-up skills
6 Flexibility to work different shifts and on weekends
7 Ability to adapt to different customers
8 Ability to maintain composure under pressure
9 Knowledge of the computers, networks, TVs, phones and CRM software
Benefits that are awaiting you if you join us:
- Opportunities to develop professionally
- Friendly, professional, highly motivated and productive team that wants to develop professionally
- Creative Environment where You will never be bored!
Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!
Press "I'm interested" and submit your application. We would love to see in comments an explanation of why we should hire you for this position.
Benefits
Learning Budget
Friendly, professional, highly motivated and productive team that wants to develop professionally
Creative environment
Creative Environment where You will never be bored!