Strategic Account Executive - Food Service
TLDR
Drive long-term growth and product adoption for enterprise Food Service customers by aligning with customer goals and strategic engagement in the Food Service vertical.
- Own the strategic relationship for a portfolio of enterprise Food Service customers, with accountability for growth, expansion strategy, and long-term account health
- Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
- Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
- Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
- Identify and drive cross-sell, upsell, and global expansion opportunities within Food Service environments
- Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
- Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
- Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
- Bring forward Food Service industry insights, best practices, and trends to guide customer strategy
- Act as the voice of the customer internally, influencing product roadmap and service improvements
- Represent FreedomPay in customer meetings, onsite engagements, and relevant Food Service or payments industry events
- Travel approximately 30 to 40 percent
- 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
- At least 5 years of experience supporting the Food Service industry
- This may include managing Food Service brands as an account manager or working within payments or commerce technology for a Food Service organization
- Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
- Proven ability to manage executive-level relationships within complex, multi-location organizations
- Strong understanding of how technology and payments impact Food Service operations and guest experience
- Ability to translate product capabilities into business outcomes
- Strong communication and presentation skills
- Demonstrated ability to identify and drive expansion opportunities within existing accounts
- Highly collaborative and comfortable working cross-functionally
- Bachelor’s degree required
- Direct experience working with large Food Service brands or multi-unit Food Service groups
- Background in payments, POS, or commerce platforms within the Food Service ecosystem
- Experience supporting global or multi-region Food Service operators
- Familiarity with franchise and corporate-owned Food Service structures
- Experience building structured account plans, QBR frameworks, or adoption strategies
- MBA or relevant advanced degree
Benefits
Health Insurance
FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage
Flexible hybrid work arrangement
flexible hybrid working environment
FreedomPay builds a robust commerce platform that simplifies complex payment environments for global industries including retail, hospitality, and healthcare. Trusted by leading companies, we offer secure, high-performance payment solutions enhanced with services like tokenization and data analytics. Our unique transatlantic payments solution stands out in the market, driving the future of commerce with unmatched security and innovation.
- Founded
- Founded 2000
- Employees
- 500+ employees
- Industry
- IT Services
- Total raised
- $23M raised