Student Assistant, Complaint Management department

Do you want to combine your academic studies with real life experience in an international pharmaceutical company and support the quality management system?

If so, now is your chance to join Ascendis Pharma as our new Student Assistant in the Complaint Management department!

Ascendis Pharma is a global biopharmaceutical company committed to making a meaningful difference in patients’ lives. Guided by our core values of Patients, Science, and Passion, we are applying our innovative TransCon® technology platform to fulfill our mission of developing new therapies that demonstrate best-in-class potential to address unmet medical needs.  

At our headquarters in Hellerup, Denmark, research facilities in Heidelberg, Germany, and additional offices across Europe and the United States, we are advancing programs in our Endocrinology Rare Disease and Oncology portfolios. We also collaborate with partners on the development of TransCon-based products in other therapeutic areas and markets. 

We are seeking a passionate Student Assistant to join our team. As a member of the Ascendis Pharma team, you will get the opportunity to work side-by-side with highly experienced colleagues. The primary responsibilities include Product Quality complaint handling and registration, but as we are continuously developing, the job can evolve to include tasks from functions in the department over time.

This is an exciting opportunity to work in a fast-paced environment, collaborate with cross-functional, global teams working together to achieve extraordinary results. 

You will be joining the Complaint Management team consisting of 8 colleagues, and report directly to Karina Bergenholtz, Director QA, Complaint Management who is based in Hellerup. You will also be based in Hellerup.  

Your key responsibilities will be:

• Registration and handling of customer complaints
• Unpacking of return samples
• Support improvement of systems and processes
• Data handling and analysis
• Other day-to-day tasks, to the quality system and quality processes

Qualifications and Skills:

It is a requirement that you are enrolled in an academic programme, such as pharmacy, engineering or similar

Furthermore, you: 

• Have a strong scientific mindset
• Are proficient in English and Danish, both written and spoken
• Have a detail-oriented, systematic and structured approach
• Can work independently and run with a task with little supervision

Key competencies:

You are a strong team player, analytical, and have a can-do attitude.  

You possess an entrepreneurial mindset and can thrive in an informal, open environment where innovation and change are key.    

To succeed in this role, we also expect you to be adaptable and not afraid to learn from your mistakes. 

Work hours: Approximately 15 hours per week are expected, with flexibility during exam periods and peak business periods.

Office: Tuborg Boulevard 12, 2900 Hellerup

Apply now. 

We evaluate applications when received, so we encourage you to apply as soon as possible. Please note that we conduct interviews on a rolling basis and reserve the right to remove the job posting at any time.    

To ensure your application is reviewed, please submit it through the specified platform - applications sent by email or other channels will not be evaluated.  

For more details about the position or the company, please contact Karina Bergenholtz, kab@ascendispharma.com  

You can learn more about Ascendis by visiting our website www.ascendispharma.com   

Applications must be submitted in English and will be treated confidentially. 

As the summer holiday period approaches, you may experience a longer response time than usual. We truly appreciate your patience and thank you for your understanding. We look forward to reviewing your application as soon as possible. 

A note to recruiters:

We do not allow external search party solicitation.  Presentation of candidates without written permission from the Ascendis Pharma HR team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed.  If this occurs, your ownership of these candidates will not be acknowledged.