Supervisor, Digital Review Team (Maternity cover)

Role Responsibilities

• Lead and support the fraud monitoring team, driving performance through coaching, mentoring, and leading by example.

• Support change implementation, strengthen team engagement, and foster a high-performing and resilient team culture.

• Support team in monitoring and analyzing digital transaction activity to identify potential fraudulent patterns and suspicious behavior.

• Conduct detailed reviews of transaction and customer data to connect unidentified transactions and accounts to known fraudulent activity; contact customers when necessary to validate suspicious transactions and minimize fraud losses.

• Assess emerging fraud trends and recommend risk rule enhancements to strengthen fraud prevention controls.

• Drive continuous improvement of fraud monitoring reports, tools, processes, and operational practices to enhance detection capabilities, efficiency, and overall team performance. 

• Create, maintain, and enhance daily transaction monitoring tools and reporting mechanisms.

• Collaborate with other Risk Supervisors and Stakeholders to ensure consistent application of best practices across teams.

• Ensure Standard Operating Procedures (SOPs) are followed, maintained, and updated by team members and relevant departments.

• Produce regular reports and analysis to support business decision-making and fraud risk management.

• Manage operational escalations and support resolution of complex issues.

• Manage multiple priorities in a fast-paced environment while maintaining high service and quality standards.

Role Requirements

• Bachelor’s degree preferred; equivalent professional experience will also be considered.

• Previous leadership experience, ideally within fraud prevention, payments, banking, financial services, or risk operations.

• Strong analytical mindset with the ability to assess risk, identify trends, and make confident decisions.

• Proven ability to inspire teams, drive performance, and deliver results in a fast-paced environment.

• Excellent communication and stakeholder management skills.

• Proficient in Microsoft Excel and other Microsoft Office applications.

• Self-motivated, adaptable, and comfortable managing multiple priorities under pressure.

• Fluent in English, both written and spoken.

• Comfortable working a standard Monday–Friday schedule (8:00 AM–5:00 PM), with occasional support required during Bank Holidays.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAIL

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. 

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

Salary

The monthly gross base salary range is 2,562 – 3,758 EUR. This range represents anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.