Supervisor HCM Intake

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service. Responsible for successful achievement of client service expectations, Health Benefits’ service objectives and staff development.

Minimum Requirements

Education: High School Graduate or equivalent required with 4 years of relevant experience 

Location: This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

General Abilities/Competencies: 

• Communicate in a positive and effective manner in both oral and written communication; 

• Read and interpret documents, criteria, instructions, and policy & procedure manuals; 

• Write/create routine correspondence and reports; 

• Evaluate problems, develop alternative solutions and identify trends and patterns;  

• Capable of working in an environment that requires organization and prioritization in order to address time sensitive assignments; 

• Excellent interpersonal skills; 

• Maintain high level of confidentiality, flexibility and willingness to learn new tasks; 

• Work independently with minimal supervision or instruction. 

Preferred Requirements

• Associates Degree 

• Medical Coding Certification 

• Proficient in Microsoft Office (Word, Excel, Power Point) 

• Prior experience in a call center 

• One (1) year people leader/supervisory experience. 

• Two (2) years customer service experience. 

• Two (2) years healthcare related experience. 

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. 

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range:

$42,200.00 - $79,300.00

Exact compensation may vary based on skills, experience, and location.