Supplier Success Professional (B2B Customer Support) - Italian/English

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

Please note: this role requires full working rights in England without current or future sponsorship.

SUMMARY

The Supplier Success Professional, WM will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.

This position requires being fluent in ALL of the following languages: Italian and English. Fluency in additional European languages is preferred.

If within commutable distance to our office, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).   Those outside of commutable distance, but still residing within England, may be considered on a remote basis. 

This position will start on November 9, 2026, and requires 100% attendance for 8 weeks of training.

Training will be conducted from 4 pm-1 am GMT, Mon-Fri; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to all Avetta customers 
• Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience 
• Interact directly with Avetta customers through telephone, email and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow-up, both via phone and email
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Escalate customer complaints and seek reach out options to provide additional assistance
• Share feature requests and effective workarounds with team members
• Educate customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to Avetta’s culture
• Performs other duties as assigned
• May be required to attend training, meetings, or seminars
• Contribute and report towards the team KPIS and objectives
• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Fluency in Italian and English is required. 
• Experience as a Customer Support Specialist or similar CS role
• Excellent communication skill – both written and orally
• Ability to Active listen and think 2 steps ahead
• Working PC knowledge, windows preferred and related applications (IT industry is an advantage)
• An affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Adaptability
• Self-Motivated
• Stress/Patience tolerance
• Ability to learn and apply new information or skills
• Additional language skills as needed

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