Supply Ops Manager (ride hailing/ last delivery)

Not all Operations roles are about keeping the wheels turning. Some are about building the engine! That is why we're looking for someone who knows that supply is the business. If you've built, scaled, or optimized driver supply in Ride-Hailing, Mobility, Last-Mile Delivery or Marketplace platforms, this could be your next challenge. About the role requirements:

You'll thrive here if you have proven track record of:

Turning KPIs into business decisions that drive marketplace growth (ride hailing).

Scaling driver acquisition while building long-term retention strategies.

Optimizing marketplace health by balancing driver supply and customer demand.

Designing and executing growth strategies—not just managing day-to-day operations.

Leading, coaching, and developing high-performing teams with a strong ownership mindset.

Influencing cross-functional and senior stakeholders across local and regional teams, including Hong Kong.

Challenging the status quo, identifying opportunities, and continuously improving processes through data and innovation.

We're looking for someone with:

4+ years in Growth, Ride-hailing Marketplace, Operations, , last delivery.

Experience managing driver/courier supply in ride-hailing,  last mile, delivery, or similar platforms (SAS).

Proven experience optimizing: Driver acquisition, Driver activation, Driver retention, Incentives, Utilization, Fulfillment.

Strong leadership experience.

Advanced Excel and analytical mindset.

Fluent English (daily collaboration with regional teams).

This is a high-impact role where you'll shape the future of our driver marketplace in Mexico while working directly with regional leadership.

claudia.sanchez@lalamove.com  

WA 55 7362 3807