Support Engineer
TLDR
Troubleshoot security-system issues for global customers through phone, email, and live chat, while testing new devices and features before release.
Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.
With a diverse range of 170+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.
Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.
Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.
As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.
To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:
Key requirements for this role:
In return for your dedication and contributions, we offer:
If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems.
Benefits
Health Insurance
Medical insurance.
Security system beta-testing kit
Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release).
Paid Time Off
Full-time working schedule.
Remote-Friendly
Working in dynamically growing multinational and multicultural Group.
Ajax Systems is the largest manufacturer of security systems in Europe, offering a comprehensive portfolio of over 280 devices for home and business protection, including intrusion, video surveillance, fire safety, and smart automation. With over 4.5 million end users across more than 180 countries, Ajax combines advanced software with top-notch hardware to redefine security standards globally. Our commitment to resilience and innovation has positioned us as a leader in the international security market.
- Founded
- Founded 2011
- Employees
- 500+ employees
- Industry
- Professional Services
- Total raised
- $11M raised