Support Engineer - RDG

Job Description

Job Title

Support Engineer

Department

Service Operations

Position Type

Full Time

Job Location

Bangalore

Shift Timings

Regular

Work Mode

Hybrid

Industry Type

Telecom

Travel Required

-

Why Us?

TOMIA is an innovator and leader in global monetization solutions. Their software optimizes and orchestrates critical inter-carrier business processes including data and financial clearing, network roaming, real-time campaign management, and interconnect solutions. TOMIA creates transformative communications solutions for today, tomorrow, and beyond, bridging wholesale and inter-carrier connectivity with roaming and clearing.

Collaboration and Innovation are at TOMIA’s core. Our success is built on diverse strengths across different teams, functions, and geographies summarised in our company values:

• Open collaboration
• Driving innovation
• Customer commitment
• Growth mindset
• Deliver results

Please visit our website to know more about us - https://www.tomiaglobal.com/

A Day in the Life of Support Engineer:

• Regular updates of Database with all the Roaming Information.
• Deliver the provisioning of customized solutions according to customer requirements.
• Ensure the correct functionality of TOMIA’s services and products by provision and configure the TOMIA services with roaming information, network information and customized specific data to fulfil the customer requirements and demands.

So, how are we going to keep you busy?

• RDG Inbox and folders organization.
  • IR21 Updates & IR85 (MVNOs) on the GATEWAYs as well as customer specific.
  • Update all the Numbering Plan changes.
• Short Code Updates and Monthly Short Codes reporting.
• Handling Service requests and TTs within SLAs.
• Manage customer implementations and attend conference calls with customers.
• Roaming Information database alignment.
• Mediators between Customers & Service implementation, Services coordination.
• Check for informative network details & configure the same in DB.

What will make you eligible for this role?

• Bachelor’s in engineering

Experience, that will be an advantage:

• Freshers eager to learn and advance in the Telecommunications Industry.

What will make you the best-fit for this role?

• MSOffice
• MS Excel (Advanced level)
• SQL basics
• LINUX/UNIX
• GSM Technology & Architecture
• Good communication skill and Teamwork

Limitation and Disclaimer:

The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.

In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position.  Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.

Ready, set, apply!