TexAu
Support Engineer
TLDR
Support customers through technical queries via chat and email, while collaborating with development on improving support processes and documentation.
- Chat and respond to customer emails to solve technical issues they are facing
- Create a report of bugs and repetitive queries from customers every day
- Sync with the development team to talk about the weekly customer support experience, what things we are lacking, and what needs to be done more for better customer support
- Write documents and maintain reports of top queries and missing content for the content writing team
- At least 2 years of previous Technical product support experience is required.
Good to have:
- Remote work experience
TexAu is a growth automation platform designed to help businesses scale faster through efficient data extraction and web automation. With over 180 automations across major platforms like LinkedIn, Google, and Instagram, we empower more than 9,000 businesses to streamline their operations and maximize productivity.
Customer Service