Job Title:

Systems & Sales Engineer

Job Category:

Technical Services

Department/Group:

Technical Services

Travel Required:

As Needed - Local

Location:

ZTS Visual Edge IT - Florida

Position Type:

Full Time

Level/Salary Range:

$55k to $70k

Marketplace:

Florida Core

Job Description

Role and Responsibilities

 

Visual Edge IT and The Florida Core Companies are part of VET Technologies with annual revenues approaching $400 million with 92 locations in 22 states.  This position is based in Orlando Florida and will involve both client onsite support, management of infrastructure as well as in house technical responsibilities and presales support.

 

The Systems Engineer represents The Florida Core Companies and is responsible for designing infrastructures, implementing and supporting technology solutions utilizing server technologies, virtualization, backup and disaster recovery, and assorted network solutions. The position provides pre-sales support and ongoing support for all existing and future clients. The position works closely with the sales team to assess both existing and potential network environments as well as all with products - services and makes recommendations requiring high-level engineering. The position will manage multiple projects with conflicting time periods and will be expected to make the best decisions on behalf of company Resources. The ideal candidate is a professional, has solid work ethics, high integrity, works well independently in a managed services environment, has a strong desire to continue learning, and provides technical leadership to the team and organization.

 

Technical Responsibilities include:

•           Serve as the lead on complex technical issues, opportunities and projects

•           Resolve conflicts involving scheduling, resources, or technical issues

•           Advise clients on systems efficiency needs and upgrades as well as any potential weaknesses

•           Deliver and support high level solutions using industry leading enterprise technologies including servers, storage solutions, switches, routers, firewalls, and wireless access systems

•           Perform complex troubleshooting and resolution for systems at different enterprise levels, serving as escalation point for issues as necessary

•           Document, track and troubleshoot tickets as needed to evaluate and assess technical risks, adherence to standards, and progress according to Service Level Agreements (SLA’s)

•           Manage support tickets and use team resources to ensure client satisfaction

•           Provide training, mentorship, and support professional development of fellow engineers

•           Represent Netwise Resources professionally to all interested parties including customers, prospects, and outside vendor partners

•           Exhibit sensitivity and awareness of the specific needs of clients, business partners, and technical services team members supervised

Sales Support Responsibilities

•         Review service offerings and coverages with customers to ensure needs are met

•         Provide high-end support for the sales team for complex issues and opportunities

•           Create technical standard scopes of work relating to hardware, software and services for proposals

•         Coordinate technical services activities during the sales cycle by working closely with sales team to deliver content for proposals

 

 

 

Preferred Technical Certifications

·         Microsoft Server certifications

·         Professional Level Systems or Network Certifications

Requirements:

•         Bachelor's degree in Computer Technology or Information Systems, or equivalent combination of education and experience

•         Minimum 5+ years full-time experience working in an IT consulting role or similar technology solutions environment

•         Valid Driver License

skills and abilities

•            Excellent written and verbal communication skill

•            Excellent presentation, organizational and planning skills

•            Strong conflict resolution skills

•            Strong interpersonal and relationship building skills

•            Strong passion for customer service

•            Process oriented, with great attention to detail

 Preferred Skills

•     3+ years of network management experience

•     5+ years of server management experience

Physical Demands

While performing the responsibilities of the job, the employee is often required to sit, talk, listen, use their hands and fingers, and type on a computer.  Vision abilities required by this job including driving, and reading. Lifting requirements up to 40 lbs.

Work Environment

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed.  The Florida Core Companies reserves the right to modify all elements of this position, including but not limited to responsibilities, requirements, skills and abilities, physical demands, work environment and compensation in whole or in part at any time.

 

Benefits

Health, Vision, Dental, Life, 401K

 

 

 

Reviewed By:

 

Date:

 

Approved By:

 

Date:

 

Last Updated By:

Jack R. Silver

Date/Time:

4/10/2020