Team Leader – Insurance Telesales

Experience : Min 2 Years of experience in managing an insurance sales team.

What will your role look like?

• Run best-in-class telesales teams offering best-in-class insurance products to online customers visiting
Chqbook mobile app and website.
• Achievement of ambitious sales targets by timely planning and execution of sales programs.
• Innovate and create operating efficiency and yield improvement enhancing opportunities to increase revenue.
• Ensuring smooth and efficient day to day operations within the team.
• Drive performance effectiveness and customer experience.
• Meeting Daily and monthly team targets (B2C).
• Coach assigned team on observed areas of improvement.
• Conduct analysis and drive initiatives to improve efficiency.
• Manage all customer interactions and handle escalations.
• Boost team morale and manage absenteeism and attrition.

Whom are we looking for?

• Reasonable knowledge and understanding of insurance products (Health, Motor, etc.).
• Must have experience in managing a direct telesales team of a minimum of 15 employees
• Understanding of telesales channel, caller dynamics, and multiple access channels.
• Strong delivery focus and result orientation.
• Strong bias towards customer satisfaction and empowerment.