Technical Account Manager (North America)

Vivun is the world’s leading provider of PreSales software. Our AI-powered platform includes solutions for PreSales Operations, Demo Automation, and aligning Sales with Product teams. Revenue leaders can now drive growth efficiently by scaling their technical selling efforts, maximizing every R&D investment and de-risking their deals. Customers include Snowflake, Zoom, Okta, Elastic, ADP, Coupa, and Harness. To learn more visit www.vivun.com.

Position Summary:

As a Vivun Technical Account Manager, you will work with accounts ranging from commercial to strategic, to strengthen and expand relationships by optimizing their use of the Vivun platform. You're an energetic and organized self-starter; you understand the sales process and technical setup details in Salesforce, can build and maintain relationships with the right decision-makers, and can succinctly define and communicate the specific technical benefits of Vivun for each user appropriately. You will be a key driver of revenue growth for the company through account expansion and on the front lines for evangelizing our product to our key accounts.

Key Responsibilities

• Work with new accounts to drive success through initial onboarding and configuration, product adoption, retention, user expansion and identifying value-add features
• Demonstrate how PreSales, product, and post sales teams can utilize Hero by Vivun in a variety of ways through trainings, demos, and strategy sessions via phone calls 
• Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
• Serve as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, marketing, and engineering
• Create and manage custom implementation timelines/project plans to ensure timely deployments
• Manage project plans, work streams, deployment risks, and project scope for large-scale engagements
• Make every Vivun user happy with every interaction, regardless of deal size

Desired Skills & Experience

• 3+ years of experience in a customer/client-facing role such as Customer Success Manager, Technical Account Manager, Sales Engineer, or Implementation Consultant
• 2+ years of experience working at a B2B enterprise company
• 1+ year Salesforce experience (Salesforce Admin experience preferred)
• Comfortable having technical conversations and building great relationships with technical and non-technical people
• Problem solving skills around technical, product, and business questions
• Excellent verbal communication and writing skills

You are:

• A believer in Vivun’s core values: Ownership. Empathy.  We, not me.  Transparency.  Be different.
• Experienced working in high growth startup environments: You have the ability to move fast, adapt, and thrive in a dynamic startup environment where you derive priorities, requirements, and goals from company context.
• Collaborative: You are ready to roll up your sleeves and create strategies that work across roles and departments to achieve company goals.
• A Clear Communicator: You effectively and positively present your informed opinions on strategy clearly to multiple teams and areas of expertise. You come with a solid rationale behind every decision you make, you understand the importance of listening as part of communication.

What You Will Have At Vivun:

• Competitive salary and full health benefits
• Stock Options at a well funded, pre-IPO company on a fast growth track
• Flexible work schedules and work from anywhere at a fully remote company
• Unlimited PTO with two weeks designated as “quiet period” each year
• An experienced team who will fight beside you in the trenches to accomplish your goals