Technical Analyst - 12-14 Month Co-Op
TLDR
Investigate and troubleshoot technical issues across assigned products and applications; collaborate with cross-functional teams to maximize customer value.
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
- Investigate and troubleshoot technical issues across assigned products and applications
- Collect and analyze logs, diagnostic information, and system data to identify root causes
- Reproduce issues in test environments and document findings for further investigation
- Communicate progress, updates, and resolutions to customers in a timely manner
- Maintain accurate case records and customer interactions within support systems
- Collaborate with developers and internal teams to resolve customer issues
- Share product knowledge and best practices to help customers improve utilization of Varicent solutions
- Contribute to delivering a positive and consistent customer support experience
- Experience troubleshooting software or technical issues using a structured, analytical approach
- Knowledge of relational database concepts and SQL
- Familiarity with client-server architecture and web-based applications
- Ability to install, configure, and maintain software applications
- Strong problem-solving and critical-thinking skills
- Ability to communicate technical information clearly to both technical and non-technical audiences
- Strong written and verbal communication skills in English
- Ability to manage multiple priorities and work effectively in a collaborative environment
- Complete onboarding and product training requirements
- Develop familiarity with support tools, processes, and escalation paths
- Begin assisting with customer cases while demonstrating effective communication and documentation practices
4–8 Months
- Manage assigned support cases with increasing independence
- Consistently investigate, document, and troubleshoot technical issues
- Collaborate effectively with internal teams to progress customer issues toward resolution
- Demonstrate proficiency using support systems and troubleshooting tools
9–16 Months
- Independently manage a portfolio of support cases from investigation through resolution
- Consistently provide clear and timely customer updates
- Identify recurring issues and contribute recommendations for process or knowledge-base improvements
- Demonstrate strong technical troubleshooting capabilities and customer support skills
For this role, the estimated hourly salary is C$30.00 CAD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.
This posting is for an existing vacancy.
This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.
Overview of Benefits:
- Time Off— PTO and public holidays to rest, recharge, and do what matters most
- Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning
- Financial— Compensation that reflects your market and your value.
- Flexibility— Work where you thrive, with remote and hybrid options available across most regions
Benefits
Equity Compensation
Financial— Compensation that reflects your market and your value.
Learning Budget
Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning.
Paid Time Off
Time Off— PTO and public holidays to rest, recharge, and do what matters most.
Remote-Friendly
Flexibility— Work where you thrive, with remote and hybrid options available across most regions.
Varicent builds innovative SaaS solutions for Sales Performance Management (SPM) that empower revenue leaders to create smarter go-to-market strategies and maximize seller performance. Our platform is designed for organizations looking to redefine their approach to revenue optimization and unlock untapped potential.
- Founded
- Founded 2003
- Employees
- 500+ employees
- Industry
- computer software
- Funding stage
- Public
- Total raised
- $35M raised