Technical Customer Engineer

Technical Customer Engineer (Pixitmedia)

Role Overview:

This is an ideal opportunity for an IT support engineer, who is ready to move into a more technically challenging role. The position offers hands-on experience in Linux systems, enterprise storage, networking, and automation within a high-performance environment. You'll be supported by senior engineers and gain exposure to cutting-edge infrastructure technologies.

Key Responsibilities:

|• Support and maintain Linux-based systems (RHEL/CentOS/Rocky/Ubuntu) in production environments.

• Assist in troubleshooting server, storage, application, and networking issues for global clients.

• Contribute to hardware/software installations, configurations, and deployments.

• Document resolutions and contribute to the internal knowledgebase.

• Learn and assist with enterprise storage systems, including distributed filesystems (e.g., IBM Spectrum Scale / GPFS).

• Support basic networking (VLANs, routing, switch configuration).

• Exposure to automation tools (SaltStack) and scripting (Bash/Python) — training provided.

Candidate Profile:

• Prior experience in an IT support role — apprenticeship, service desk, or infrastructure support.

• Confident working on the Linux command line, with a solid understanding of basic system administration.

• Some exposure to networking, storage, or virtualisation is advantageous.

• Strong analytical and problem-solving mindset.

• Excellent communication skills — verbal and written — for working with technical teams and end users.

• Motivated to learn and grow within a collaborative engineering environment.

Why Apply?

• Opportunity to upskill rapidly in enterprise infrastructure technologies.

• Join a collaborative and technically strong team.

• Direct mentoring from experienced engineers.

• Exposure to systems used by some of the world’s largest media and research companies.

• Pathway to more advanced engineering roles.