Promethean
Technical Customer Support Representative
Who is Promethean?
Collaborative discovery is at the heart of the learning experience. With more than two decades helping people learn and grow together, Promethean is a true partner for educators, innovators, and business leaders. Our award-winning interactive displays and lesson delivery solutions transform learning and workspaces into creative, connected environments to foster collective success.
At the heart of Promethean is a team of education strategists, designers, and technologists that is dedicated to inspiring engagement and empowering teachers and students around the world. Our goal is to make education technology commonplace in all learning environments, and we strive every day to develop intuitive solutions that speed learning, insights, and creativity.
The Promethean team spans the globe and our work impacts the lives of millions of teachers and students. We stand by our solutions and our employees, offering highly competitive benefits and compensation, as well as providing a work-life balance that lifts and sustains us as we navigate a new future.
We are #TeamPromethean. Join us.
The Operations team is a global unit dedicated to helping our products go where they need to be, our customers being successful, and our organization to achieve at an exceptionally high level. We do work that makes a difference. Being a part of our team means that success is both attainable and well-earned.
We’re now on a mission to find talented people who understand the value of delivering an outstanding customer experience. We are offering an opportunity to join our Global Contact Center team and we’re looking for a candidate who will provide 1st and 2nd line telephone and email technical support for Promethean’s bespoke software and hardware solutions.
A day in your life as a Technical Customer Support Representative at Promethean may include:
- Problem solving and troubleshooting with customers to resolve their queries quickly
- Maintaining a detailed history on the Call Management System of all issues reported to customer support
- Working towards and achieving set targets in agreed KPIs
- Deciding how best to resolve a customer query and deciding which queries need to be escalated
- Developing allocated projects to raise efficiency within the department and overall customer satisfaction
- Handling substantial numbers of customer calls/emails in a timely manner and to customer satisfaction
- Addressing faults within any Promethean systems and devising a plan for making sure those faults are fixed
To be an amazing Technical Customer Support Representative at Promethean, you will have:
- Excellent working knowledge of computer configurations and operating systems with the ability to be responsible for resolving technical issues
- 2+ years of prior TCSR experience with the desire to constantly evaluate the company and search for ways to improve them
- Excellent time management, procedural documentation skills, organizational skills, communication skills and customer care skills
- Exemplary execution of previous project work and desire to lead.
- Salesforce experience would be advantageous
- Fluency in English and Spanish desirable
- Must be able to commute to our Alpharetta office 2 x week (Tues / Weds)
Hourly Pay: $21 - $23 + Bonus Eligible
Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.
Our benefits include:
· Medical, Dental, and Vision Insurance
· Spending Accounts (FSA and HSA)
· Disability Programs
· 401(k) Retirement Plan with Matching
· Generous PTO and Holidays
· Parental Leave Programs with Child Care Subsidy
· Paid Volunteer Time Off
· Well-Being Programs (For example, company-wide health challenges)
· And more!
At Promethean...
We take our work seriously because it has impact! We empower students worldwide to learn. We are driven to continuously innovate and develop educational technology that inspires students to unleash their potential. We believe in the power of education to change the world and come to work each day with our sleeves rolled up ready to make a difference! However, we also appreciate that life isn't just about work. We are a small company with big rewards and understand that you also need time to unwind. Join a company where you can be your best self, work on challenging problems, and have some fun along the way; join Promethean.
Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.
For information regarding personal information we collect and our use of such data please see our privacy policy: https://bit.ly/2I83hwP
Please contact recruiting@prometheanworld.com if you have an accessibility request at any point during the hiring process.
#Promethean #EdTechJobs
Promethean is a global edtech company that specializes in interactive displays and software solutions, designed to enhance learning and collaboration for educators and innovators. With over 25 years of experience, we focus on empowering users through technology while also advocating for access in underserved communities.
- Founded
- Founded 1997
- Employees
- 500+ employees
- Industry
- Education Services
Customer Support Representative