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TSMG
TSMG

Technical Field Specialist

Ohio, U.S.
Full-Time
On-site

TLDR

Tests pre-release mobile hardware and software across cars, buses, trains, and planes, ensuring data collection, device performance, and reliability in real-world conditions.

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Key Responsibilities

  • Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
  • Track inventory and stage equipment for upcoming field sessions

    • Field Sessions (In the Vehicle):

  • Travel to designated locations and transport modes (cars, buses, trains, planes)
  • Run ~90 minute test sessions on mobile/wearable tech in motion
  • Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
  • Capture logs, escalate defects, and keep operations running smoothly

    • Post-Test Wrap-Up:

  • Verify that collected data has synced with backend systems
  • Produce session documentation: results, app issues, logs, and downtime
  • Suggest improvements to testing workflows

    • Requirements

  • Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience
  • At least 1 year of QA testing or support experience with mobile apps/devices
  • Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
  • Excellent written and verbal communication—able to collaborate with cross-functional teams
  • Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
  • High responsibility, flexibility, confidentiality mindset, and strong interest in tech
  • Clean driving record and criminal background

    • Why Join?

  • Work on the cutting edge of mobile and location-based tech
  • Gain diverse field experience across different transport modes
  • Collaborate with industry-leading engineers and project managers
    • TSMG
    TSMG

    TSMG partners with AI, robotics, and autonomous program developers by managing complex field data collection operations. We specialize in gathering crucial data where automation falls short, offering detailed insights through photography, videography, and meticulous feature counting for Fortune 500 companies across Europe and North America.

    Founded
    Founded 2018
    Employees
    51-200 employees
    Industry
    information technology and services
    Artificial Intelligence
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