Technical Implementation Specialist

• establish that they have received the “designated vaccine(s)“; or 
• obtain an approved exemption as an accommodation.

About Us

CipherHealth is an award-winning healthcare technology company that delivers a comprehensive portfolio of scalable and flexible patient engagement solutions for healthcare organizations to keep patients, staff, families and communities up to date and informed about their preventative, acute or elective care -- whether it is in a hospital, clinic, facility, at home or anywhere in between.

In this historic time, when the entire globe is facing a global healthcare crisis, CipherHealth is out in front helping hundreds of leading healthcare providers like UCSF, Johns Hopkins and University of Pennsylvania manage through this pandemic and beyond with solutions that enable them to deliver remarkable in-care experiences and impactful around-care engagement that empower patients and staff, reduce friction and waste, and drive best possible outcomes.

Technical Implementation Specialist

Responsibilities

• Become a CipherHealth Product Expert!
• Coordinate and manage customer technical contact for integration 
• Meet with client to assess and help form goals, scope, timeline, and deliverables
• Configure our products and programs using the CipherHealth Evolve suite for client use cases
• Diagnose and resolve client and user technical  issues encountered during implementation and after go-live hypercare 
• Collaborate with the Implementation Operational Lead on customer expectations and go-live preparedness
• Collaborate with Product team in the development of creative solutions for the field
• Create both client-facing and internal collateral supporting our products

Requirements

• Excellent technical skills and attention to detail
• Excellent teamwork and written/verbal technical communication skills
• Awesome problem-solving skills and ability to break down complex concepts
• Comfortable working in a fast-moving environment with dynamic objectives
• Comfortable working on multiple technical projects simultaneously with different stakeholders
• Understanding of project delivery, implementation risks/impacts  and acceptance processes within a fast-paced environment
• Ability to think creatively and define product and customer needs
• Ability to work independently and make decisions under minimal supervision

Nice-to-Have

• Experience working with Healthcare IT or EMRs 
• Experience with HL7 and/or SSO integrations

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity
• Healthcare that begins on your first day:
• Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
• HSA/FSA plans
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
• Weekly virtual yoga classes
• Employee Assistance Program (EAP)
• Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
• Discretionary PTO + 13 paid holidays
• Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
• Generous Employee Referral Program - earn cash for each employee referral that is hired
• Yearly Cipher-versary stipend
• Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
• CARE2 Values
• Bi-Weekly All Hands Meetings
• $30/employee monthly “Fundowment” for team bonding events
• Employee Resource Groups such as Rainbow Room and BIPOC Group
• Yearly donations to organizations that contribute to a more equitable world
• Weekly Lunch & Learns and robust onboarding / training programs
• Remote-first team: $50 per month reimbursement in your check for WFH expenses
• You’ll receive a new Macbook laptop, other hardware, and company swag upon hire