Technical Support Executive

Responsibilities:

• Frontline support via live chat, tickets, and telephone.
• Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
• Performs miscellaneous job-related duties as assigned by the supervisors and management.
• Provide customer support and technical support for various products
• Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
• Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
• Records customer inquiries by documenting inquiry and response in customers' accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.

Required Skills:

• 1-2 years of Technical Support Experience.
• B.E/ B.Tech Graduate preferred.
• Strong written and verbal communication skills
• Excellent interpersonal and customer care skills
• Understanding of technical terminologies
• Ability to ask open-ended questions and uncover information
• Ability to work as part of a team
• Well organized, meticulous attention to detail with the ability to multi-task
• Experience in Web Hosting and VPN
• Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred
• Willing to work in shifts in a 24/7 environment. 

Opportunities for Growth

PurpleRain grew 250%+ over the past 3 years and merit-based promotional opportunities are abundant for new family members (employees) who meet or exceed position performance metrics.

Location

• Indiranagar, Bangalore (Rated as one of the best places to work & live)
• Walkable access to top restaurant’s & clubs.
  

Compensation

• upto 4.0 lakh/annum based on experience.