Technical Support Manager
TLDR
Lead customer-facing technical support operations, coordinating with Engineering and Software Development to resolve issues quickly and improve processes.
Technical Support Manager
Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering
Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.
If you’re a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we’d love to hear from you!
Key Responsibilities
- Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
- Provide direct technical support for PMI products, software, and field applications.
- Act as the primary liaison between customers, Engineering, and Software Development.
- Document, track, and analyze technical issues and recurring problems.
- Contribute to testing and feedback during product development and updates.
- Create and maintain internal technical documentation and knowledge base content.
- Identify process improvements to enhance efficiency and customer satisfaction.
- Occasional overnight travel may be required.
What We’re Looking For
- Strong PC troubleshooting skills, including driver, communication, and security issues.
- Proven experience in customer technical support or IT systems support.
- Excellent problem-solving and communication skills.
- Networking skills
- Technical writing or documentation experience a plus.
- Technical college degree preferred
- Electrical background or experience with electric utilities is a plus but not required.
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Supplemental Insurance Options
- Company-paid Life Insurance
- Paid Time Off (PTO)
- 401(k) with Company Match
- Education Reimbursement
- 529 College Savings Contribution Matching
About Power Monitors, Inc.
Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.
Benefits
Education Stipend
Education Reimbursement
Health Insurance
Health Savings Account (HSA)
529 college savings contribution matching
Paid Time Off
Paid Time Off (PTO)
Power Monitors, Inc. manufactures advanced power quality analyzers and wireless testing equipment designed for various applications, including residential and industrial. Our solutions help utilities and their customers effectively detect and resolve power quality issues globally, backed by exceptional technical support and comprehensive training programs.