Jobgether
Technical Support Specialist
TLDR
Triages and resolves enterprise Apple-based support tickets, validates AI outputs, and supports ABM/MDM onboarding, SSO, and identity workflows within an AI-enabled team.
Accountabilities:
- Own and manage the Tier 1 support ticket queue, ensuring all requests are triaged, prioritized, and resolved within SLA expectations.
- Provide escalation support by preparing detailed technical summaries, reproduction steps, and customer impact analysis for engineering and product teams.
- Support Apple Business Manager (ABM) and MDM onboarding, including device enrollment, configuration, and troubleshooting.
- Handle SSO authentication support across platforms such as SAML and OIDC, including identity provider integrations and certificate management.
- Collaborate with an AI-driven support agent by reviewing outputs, correcting inaccuracies, and improving knowledge base content.
- Maintain high-quality customer communication throughout the full ticket lifecycle, ensuring transparency and resolution ownership.
- Contribute to documentation, internal runbooks, and knowledge base articles to improve support efficiency and consistency.
- Partner with global support teams to maintain coverage continuity and share operational best practices.
- 1–3 years of experience in technical support, IT help desk, or customer-facing technical operations roles.
- Experience managing ticket queues in systems such as Zendesk or similar platforms.
- Strong troubleshooting skills across software, identity, and infrastructure-related issues.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
- Comfortable working with AI tools as part of daily workflows and support processes.
- Experience with identity providers such as Okta, Entra ID, Google Workspace, or JumpCloud (preferred).
- Familiarity with Apple enterprise ecosystems, including Apple Business Manager, MDM tools (Jamf, Kandji, Mosyle), and device enrollment workflows (preferred).
- Basic understanding of networking concepts such as VPNs, certificates, and authentication flows.
- Ability to work independently in a remote, fast-paced, and distributed team environment.
- Based in the United States with availability during standard US business hours.
- Competitive salary range: $55,000 – $71,000
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with employer match
- Generous paid time off (PTO)
- Fully remote-first work environment
- Access to modern AI tools and training resources
- Exposure to cutting-edge Apple infrastructure and cloud technologies
- Career development opportunities in technical support and platform operations
- Inclusive, collaborative, and innovation-driven team culture
Requirements:
Benefits:
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Equity Compensation
401(k) retirement plan with employer match
Health Insurance
Comprehensive health, dental, and vision insurance
Learning Budget
Access to modern AI tools and training resources
Team culture
Inclusive, collaborative, and innovation-driven team culture
Paid Time Off
Generous paid time off (PTO)
Remote-Friendly
Fully remote-first work environment
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Technical Support Specialist