Technical Writer

About Nightfall:

Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot. With automatic remediation, security violations can be resolved automatically before they become incidents, and end-users can be automatically trained and coached in the moment to self-heal violations that they introduce.

Nightfall is backed by leading VC firms including Bain Capital Ventures (Enrique Salem - former CEO of Symantec), Venrock (early investors in Cloudflare), WestBridge Capital, Pear VC (early investors in Dropbox and Doordash), and a cadre of cybersecurity leaders including Frederic Kerrest (founder of Okta), Maynard Webb (former COO of eBay), Ryan Carlson (President of Chainguard), Kevin Mandia (founder of Mandiant), and many others.

About the role:

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use and easier to understand.

Responsibilities

• Document Creation: Create and maintain documentation for our products, including user guides, product manuals, API documentation, knowledge base articles, release notes, and other relevant technical materials.

• Product Understanding: Collaborate with product managers, software developers, sales engineers, and customer success managers to gain a deep understanding of the SaaS product's functionality, features, and user workflows.

• API Documentation: Create comprehensive and accurate API documentation forto assist developers and integrators in using Nightfall’s developer platform APIs effectively. Document API endpoints, parameters, request/response examples, authentication methods, and other relevant details.

• Usability Testing: Collaborate with UX/UI designers and conduct usability testing of documentation to ensure it is clear, actionable, and easily understood by users. Gather feedback from users and iterate on the documentation based on their input.

• Compliance and Security: Understand and adhere to security and compliance standards relevant to our product. Ensure that the documentation reflects the necessary security practices and guidelines.

• Deep knowledge of documentation standards such as DITA, content management processes, creating and maintaining style guides is a must. 

• Content Management Systems: Utilize content management systems (CMS) or other tools to create, manage, and publish documentation. Familiarity with tools like Notion, GitBooks or other industry-standard CMS platforms is beneficial. 

Requirements

• 3+ years’ experience in technical writing for enterprise software products.

• Experience managing customer-facing documentation portals/platforms 

• Experience developing product help documentation, creating developer implementation and integration guides 

• Ability to deliver high-quality documentation paying attention to detail 

• Ability to quickly grasp complex technical concepts and make them easily understandable 

• Experience maintaining content repository, optimizing content development to maximize reuse and minimize maintenance/duplication 

• Excellent written and verbal communication skills in English 

• Familiarity with Agile/Scrum software development 

• University degree in Computer Science, Engineering or equivalent preferred

Environment

Nightfall AI takes pride in being an equal-opportunity employer. We value a diverse and global talent pool and the collaboration that results from having a diverse and inclusive team. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our hiring decisions are based exclusively on merit, qualifications, and business needs.

Compensation

Employee compensation will be determined based on interview performance, level of experience, specialization of skills, and market rate. During the offer discussion, your recruiter will review the finalized base salary, bonus (for applicable roles), benefits & perks, and stock options as they’ll be reflected in the offer letter.