Technology Support Specialist - The Philippines

Position Summary:

We are seeking a skilled and motivated Technology Support Specialist to join our team. The Technology Support Specialist will be responsible for providing technical support to both patients and internal staff. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Serve as the first line of support for internal users, responding to and resolving hardware, software, and network-related inquiries.
• Provide technical support via phone, email, or remote assistance to diagnose and troubleshoot issues.
• Assist with system updates, patches, and maintenance tasks to ensure system reliability and security.
• Maintain a log of user-reported issues and resolutions through a ticketing system, ensuring timely resolution and follow-up.
• Provide user training and guidance on best practices for using systems, software, and equipment.
• Support setup, maintenance, and troubleshooting of equipment.
• Collaborate with the engineering and product teams to implement new technologies, upgrades, and improvements.

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
• 2+ years of experience in IT support, network administration, or a related field.
• Strong understanding of hardware and software troubleshooting, including desktops, laptops, iPads, and mobile devices.
• Familiarity with Mobile Device Management (MDM) solutions, particularly focused on Apple environments.
• Strong understanding of data analysis and reviewing/interpreting automated system logs.
• Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users and to empathize with their needs.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and analytical skills.