Thai Technical Support (L2 and L3)
TLDR
Provide Level 2/3 technical support for Thai-speaking users across ~200 internal business applications, collaborating with L3/engineering teams to resolve issues.
Thai Language Expert – Technical Support (L2/L3)
About the Role
Datamundi.ai is hiring Thai Language Experts to support a leading MNC client. This role involves providing Level 2 / Level 3 technical support for business applications while interacting with Thai-speaking users. If you have strong communication skills, problem-solving ability, and a willingness to work in a technical support environment, this is a great opportunity to grow.
Role Details
- Role: Thai Language Expert – Technical Support
- Experience: 3+ years
- Employment Type: Contract (1 year, extendable based on performance)
- Location: Work From Home (candidate should be open to visiting the nearest client office as required)
- Work Timings: Thailand business hours (approx. 9:00 AM – 7:00 PM)
- Compensation: USD 3000 – 3500 per month (based on experience & interview performance)
- Interview Process: Language Interview + English Interview
Key Responsibilities
- Provide L2/L3 technical support to Thai-speaking users via phone, email, or chat
- Troubleshoot and resolve issues related to .NET and SQL Server-based applications
- Handle escalations and collaborate with internal L3/engineering teams
- Ensure timely resolution of incidents and service requests
- Deliver clear, step-by-step guidance to users
- Maintain documentation, knowledge base, and ticket updates
- Identify recurring issues and suggest improvements
Technical Environment
- Applications: ~200 internal business applications
- Technologies: .NET, SQL Server
Required Skills
- Fluency in Thai (Native / Near-native – spoken & written)
- Good English communication skills (for internal collaboration)
- Hands-on experience or understanding of:
- .NET applications
- SQL Server (basic queries, troubleshooting)
- Strong analytical and problem-solving skills
- Ability to communicate effectively with both technical and non-technical users
- Self-driven with the ability to work independently and in a team
Nice to Have
- Experience with ticketing tools like Jira, ServiceNow, Zendesk
- Prior experience in technical support / helpdesk roles
- Familiarity with software troubleshooting processes
Summa Linguae Technologies builds high-quality multilingual data services that empower AI innovators to create smarter and more effective models. By specializing in data labeling, annotation, benchmarking, and enrichment, we cater to global enterprises and research organizations across various industries, ensuring reliable and scalable data solutions.