Tier 1 IT Technician

CarShield is seeking a Tier 1 IT Technician to join its growing Tech Support team. This role serves as the first point of contact for internal IT support and provides assistance across a wide range of issues involving computers, thin clients, phones, Active Directory, and related systems. The successful candidate will combine hands-on troubleshooting skills with reliability, flexibility, and a team-oriented approach.In this role, you will:Provide Tier 1 help desk support to internal employees through the ticketing system, chat, and in-person assistance.Troubleshoot computers, thin clients, phones, headsets, and other peripherals.Assist with the setup, maintenance, and servicing of IT equipment.Accurately document incidents, troubleshooting steps, and resolutions in the incident management system.Serve as a liaison between the IT department and departments throughout the organization.Perform other IT tasks and projects as assigned.Compensation and BenefitsHourly rate commensurate with experience.Group insurance, including medical, dental, vision, and life coverage.401(k) with employer match.Discounted CarShield policies.Discounted tuition at Lindenwood University.Professional development opportunities.On-site basketball and other recreation.On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters.