Title Express – Assistant General Manager
TLDR
Lead facility operations, staff development, compliance audits, customer satisfaction, and process improvement for vehicle title procurement and paperwork.
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Assistant General Manager of Title Express will assist the General Manager in managing the overall Planning, Organizing, Leading and Controlling (P-O-L-C) functions of the facility. In addition, the Assistant General Manager will assist the General Manager in managing aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards. Through a thorough understanding of Copart policies and practices, the Assistant General Manager will offer hands-on support to the team and create a customer-first environment by offering unique and innovative solutions to customer's needs while maintaining company standards for policy, quality, and service. Title Express is responsible for assisting auto insurance companies with the procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners
- Assist GM to hire, train and develop staff to meet company guidelines
- Assist the GM in managing the day-to-day operations of the facility including staff management, customer and employee issues as needed
- Assist GM in Audit of the facility to confirm and enforce compliance.
- Build relationships with customers to manage satisfaction
- Assist GM in tracking and leading facility staff to meet company metrics
- Provide direction to the team regarding duties and goals
Required Skills & Experience
- Minimum of two years' experience as a manager in a logistics, distribution or operations environment
- Proven track record of seamless operational functionality and achievement of corporate goals at the AGM level or higher.
- Ability to solve complex problems and issues
- Strong analytical skills to interpret and forecast financial budgets
- Ability to develop, recommend and implement plans for continuous process improvement
- Strong leadership experience and skills
- Excellent interpersonal skills
- Excellent written and verbal communication skills
- Great customer relations skills and experience
- Four-year college degree preferred
- Proficient in all areas of Microsoft office
- Experience managing a staff of five or more people
- Bilingual skill a plus
- Valid driver's license
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
Benefits
Equity Compensation
ESPP - Employee Stock Purchase Plan
Health Insurance
Medical/Dental/Vision
Other Benefit
Discounts
Paid Time Off
Paid Company Holidays
Remote-Friendly
Fully remote role
Stock Options
401k plus a company match
Copart is a global leader in online vehicle remarketing and recycling, facilitating seamless connections between vehicle sellers and over 750,000 buyers in more than 190 countries. Our cutting-edge auction platform simplifies transactions for insurance companies, banks, and automotive businesses, enhancing efficiency in the vehicle resale process.