TITOL™ Director, Creative Operations

Join the largest and fastest growing independent artist merchandise company in the space, work across contemporary recording artist’s e-commerce stores, tours, retail programs, album rollouts + more. TITOL™ is seeking a Creative Operations Director to drive operational excellence across the creative team at a high level, informed by refined taste, clear perspective, and deep understanding of contemporary fashion, trends, and apparel as a whole. You'll manage project execution, optimize workflows, and ensure seamless collaboration between creative, brand, and production teams, serving as the operational backbone of the creative department, balancing strategic priorities with day-to-day execution, ensuring projects are delivered on time, within scope, and aligned with business objectives. The ideal candidate is a seasoned project and operations leader who thrives in fast-paced environments, is able to allocate resources with precision, and can gain trust across both internal and external teams. They continuously sharpen creative processes to drive efficiency, visibility, and scale. Just as importantly, they bring a high level of taste and creative fluency – able to understand, distill, extrapolate, communicate, and craft a plan to execute the distinct visions of every client on our roster. Just as critically, this person has their finger on the pulse of contemporary culture. They're fluent in the brands, artists, and key figures who move the needle, and dialed into the day-to-day across music, entertainment, footwear, fashion, and culture at large. They have an instinctive read on the landscape, and they understand what resonates, what drives conversation, why it matters, who it speaks to, and where it fits in the bigger picture. Working Environment: In-office 5 days/week with occasional travel or on-site support required. May involve weekend or extended hours during peak seasons. Very fast-paced and detail-driven environment, with a focus on problem-solving, managing multiple parallel projects, and re-prioritizing tasks as necessary. What You'll Do

Creative Project & Program Management

• Lead the end-to-end management of multiple concurrent creative projects from intake through final delivery, ensuring timelines, milestones, and deliverables are met.

• Develop and maintain detailed project plans, schedules, and workflows that support efficient execution across all creative initiatives.

• Monitor project health, proactively identify risks or bottlenecks, and implement solutions to keep work moving forward.

• Balance competing priorities while adapting quickly to changing needs, shifting deadlines, and evolving stakeholder expectations.

• Ensure seamless project transitions between creative, production, brand, and other internal teams through clear documentation and organized handoffs.

Resource Planning & Team Operations

• Oversee creative resource allocation across multiple projects, balancing team capacity, skill sets, business priorities, and deadlines.

• Continuously evaluate workloads and proactively reassign resources as priorities shift to maximize efficiency and prevent bottlenecks.

• Partner with creative leadership to forecast staffing needs and recommend additional support when necessary.

• Track team utilization and identify opportunities to improve productivity and operational effectiveness.

Freelancer & Vendor Management

• Recruit, onboard, and manage a diverse network of freelance creatives, production partners, and external vendors to support creative output.

• Build and maintain long-term relationships with trusted creative partners to ensure flexibility and scalability during periods of increased demand.

• Coordinate contracts, project assignments, timelines, and performance expectations for external resources.

• Evaluate freelancer and vendor performance to maintain a high-quality talent network.

Creative Workflow & Process Optimization

• Continuously improve creative operations by identifying opportunities to streamline workflows, reduce inefficiencies, and establish scalable best practices.

• Develop standardized project management processes, templates, documentation, and operating procedures that improve consistency across the organization.

• Maintain visibility across all active projects and programs, ensuring stakeholders have timely updates on progress, risks, dependencies, and key milestones.

• Drive accountability by following up on action items, escalating issues when appropriate, and ensuring projects remain on track.

Asset Management & Organization

• Own and maintain the department's digital asset management structure, including Dropbox and other creative file repositories.

• Establish and enforce organizational standards, file naming conventions, version control, and archival processes to ensure assets remain easily accessible and up to date.

• Partner with creative team members to ensure project files are organized, complete, and ready for downstream production or distribution.

Cross-Functional Collaboration

• Serve as the primary operational partner between the creative team and internal stakeholders including brand, production, and other business partners.

• Translate stakeholder objectives, brand requirements, and business priorities into clear project plans and actionable creative deliverables.

• Lead recurring project status meetings, creative reviews, and cross-functional check-ins to align teams, identify blockers, and establish next steps.

• Foster strong partnerships by maintaining transparent communication, managing expectations, and ensuring stakeholders remain informed throughout the project lifecycle.

Communication & Stakeholder Management

• Communicate project status, timelines, risks, and resource needs clearly to leadership, internal teams, and external partners.

• Navigate competing requests with sound judgment, determining true business urgency while balancing overall team priorities.

• Build trusted relationships with internal creative teams, designers, agency partners, freelancers, and vendors through proactive communication and collaboration.

• Act as a central point of coordination to ensure alignment across all project stakeholders.

Who You Are

• 5+ years of experience in creative operations, project management, brand operations, production, or a related field.

• A refined eye and high taste level – able to interpret, communicate, and elevate a range of distinct creative visions. 

• Proven experience managing multiple complex creative projects simultaneously in a fast-paced environment.

• Strong understanding of creative development processes, branding, marketing campaigns, and production workflows.

• Demonstrated experience with resource planning, capacity management, and operational optimization.

• Experience managing freelancers, agencies, and external creative partners.

• Exceptional organizational, communication, and stakeholder management skills.

• Highly detail-oriented with the ability to balance strategic planning and tactical execution.

• Fluent in Adobe Creative Suite and Figma.

• Experience managing digital asset management systems in Dropbox or similar platforms.

• Ability to influence without direct authority and build strong cross-functional partnerships.

• Ability to defer to and support client vision, even when potentially in conflict with your own taste

What We Offer

Best in class health, dental, and vision insurance

Healthcare FSA 

Dependent Care FSA 

Commuter Benefits FSA 

Short-term/long-term disability and life insurance

Paid Parental leave

401k with 4% match

Pet Insurance

Legal and Identity Theft Plans

Vacation time and sick days

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.