Trade Support Engineer

2+ years of full-time, professional experience in Trade Support, Trade Operations, Application Support, or a similar production-support role.

Strong proficiency with both Windows and Linux, comfortable in desktop and command-line environments.

Solid scripting skills in one or more languages (e.g., Python, PowerShell, Bash) to automate tasks and analyze data.

Working knowledge of SQL for querying trade, position, and reference data during investigations.

Familiarity with data formats like JSON, XML, and Parquet.

Familiarity with current code generation AI tools.

A track record of troubleshooting application and OS-level issues calmly under pressure.

Strong communication skills, with a focus on resolving uncertainty and coordinating across traders, vendors, and internal teams.

Detail-oriented, with a strong bias toward documentation and repeatable process.

Ability to manage shifting priorities in a fast-moving environment.

Ability to work on-site in our Chicago office and participate in early-hours and on-call coverage as needed.

Experience with exchange-traded derivatives and a solid grasp of the trade lifecycle.

Hands-on experience interfacing with exchanges and clearing firms.

Familiarity with order entry and market data protocols (e.g., FIX, FIXP, MDP3, BOE, ITCH).

Exposure to observability tooling and incident-management practices.