Training and Enablement Specialist

SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at www.siriusxm.com/careers.

Position Summary:

Pandora is looking for a Training and Enablement Specialist to develop and deliver training for Pandora’s revenue teams. You will work closely with our Sales and Client Services teams, and play a key role in educating the Revenue teams on mission-critical skills for their roles through Client Services Onboarding and Professional Skills programming. You should enjoy working in an extremely fast-paced and rapidly changing environment. Excellent relationship-building and communication skills are crucial. You should be able to work autonomously but thrive on collaboration.

Duties and Responsibilities:

• Oversee Onboarding programming for the Client Services Organization, including Virtual sessions, e-learning updates, mentor and coach programs, and communications.
• Manage all professional skills programming for the Revenue Organization (Mobilize, TEN Talks)
• Work closely with Training & Enablement team to integrate high-priority systems and skills training initiatives into Onboarding learning path
• Deliver training, via in-classroom, web or video, e-learning, by exhibiting an engaging, high energy, high impact facilitation style and strategy. Programs to include but not limited to: Onboarding, Sales Skills, Professional Development, Product Knowledge, Systems, and Process training
• Create training content based on audience needs, including presentations, quick reference guides, and on demand video modules.
• Manage training logistics, including scheduling, communications, and run day-of support for live training sessions
• Establish benchmarks and measurement strategies. Oversee the facilitation of surveys, testing, assessments, and certification programs. Assess results and make recommendations
• Work with the team to anticipate needs, resources, timelines, and budget requirements; build and manage project plans accordingly
• Partner with our L&D teammates to ensure consistency and alignment across all SXM/Pandora learning and development functions
• Oversee budget associated with training, travel, and content associated costs

Supervisory Responsibilities:

None

Minimum Qualifications:

• 2-5 years in Advertising, Revenue Training, Sales, Account Management, or Learning & Development servicing Revenue Sales team
• Superior verbal and written communication skills
• High-energy, high-impact facilitation style.  Ability to command a room regardless of content

• Track record of successfully collaborating cross-functionally with Sales, Product and/or Operations teams

Requirements and General Skills:

• Experience and enthusiasm around developing training, communication and/or development programs from scratch
• Proficient in developing and delivering training in multiple modalities, including instructor-led training, both in-person and virtual
• Understands adult learning theory and basic instructional design concepts; can apply concepts for maximum audience engagement and effectiveness; can measure learning outcomes and business results
• Uses data and insights to craft meaningful and professional executive-level communications + recommendations
• Has strong interpersonal skills; Enjoys working with others in a collaborative, social environment
• Has credibility, stature, and personal presence
• Is flexible with multiple changing priorities and simultaneous projects; Enjoys and thrives in a fast paced, ever-changing environment
• A “people person”. Likes people, and has knack for building strong relationships
• Asks great questions- Knows how to have natural, strategic conversations to uncover needs
• Can handle multiple priorities and manage a variety of resources in a fast-paced environment
• Can manage through ambiguity and uncertainty
• Welcomes change
• Possesses a sense of urgency and have a strong work ethic
• Strong analytical, problem solving and critical thinking skills
• Can project manage complex projects with multiple deliverables and tight timelines

Technical Skills:

• Proficiency in PowerPoint, Outlook, Word, Excel, Apple Keynote and videoconferencing systems.
• Proficiency with Google Suite
• Proficiency with Learning Management Systems and eLearning software (Workday, Camtasia) preferred

SiriusXM is an equal opportunity employer that does not discriminate on the basis of sex, race, color, age, national origin, religion, creed, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy, military or veteran status or any other status protected by applicable law.